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Petplan: Pet insurance reviews

Name: Pet insurance
Rating: 4.86 (2342 reviews)

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4.86

Based on 2,342 reviews, last reviewed 27th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026

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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

Petplan Pet insurance reviews (2342)

Review of the Petplan, Pet insurance:

Hassle free

PetPlan’s no quibble, comprehensive cover cuts out the middle man and pays the vet directly. What’s not to like! Reviewed on: 13th October 2023

Peace of mind

I love this cover as i had to rush our beloved cat Peggy to the emergency vet at night and cost didn't have to be considered as we knew she was insured. Its a small price for total peace of mind! Reviewed on: 10th September 2021

The best pet insurance there is.

Always been very helpful and reliable. Reviewed on: 10th September 2021

Fantastic

Always helpful, lovely over the phone. No issues when I needed to claim Reviewed on: 10th September 2021

Very helpful

Very good customer service and didn't confuse me at all Reviewed on: 10th September 2021

Quick, efficient service.

Never had a problem with this insurer. What more can one wish for. Reviewed on: 10th September 2021

Just signed up

I have not made a claim as yet however this was such an easy simple process to join and not complicated like others, plus the reputation of pet plan is very good so feel myself and my pets are in safe hands! Reviewed on: 10th September 2021

Great insurance, always super helpful

My doggo has gotten herself into enough to trouble to cover a lifetime. When the costs have stacked up from her various vet trips, pet plan have always helped make sure I can cover the cost of any vet treatment she has needed. An absolute life saver! Reviewed on: 10th September 2021

Simple, Comprehensive, Humane

Had to take both my rabbits to the emergency vets one week. Paid the bills and within 5 days of calling Pet Plan my claim had been processed. They made a stressful situation a little easier by not bombarding you with phone calls for details, a few simple questions and all was in hand. Happy to renew with them again. Reviewed on: 10th September 2021

Great service

One of my dogs has developed Addison and needs life time meds. The payment are fast and accurate. Reviewed on: 10th September 2021

Beat around!

So easy to use the website and all very straight forward and helpful Reviewed on: 10th September 2021

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