Write a review

Go to business site

Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

View other Policy Expert products

4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

Read all reviews See your review

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Greedy, lazy, and insane company

I didin't pass the authorisation which took 15 days, (they response e-mail one a week), because I didnt send a document which not exist. They want me to make my previous insurer to make a special document for them. Ofcourse they charge 30 pounds to cancel policy which not even start, poor coustomer service. Completly not worth time and nerves to save 20 pounds. Reviewed on: 19th October 2023

Reply from Policy Expert Hello Michal, Thanks for taking the time to leave us your review. Unfortunately, we’ve been unable to locate your policy with the details provided. To allow us to help, please can you send your policy details to [email protected]. Thanks, Amy Response date: 24th October 2023

communication

Made an error on my new car insurance, after contacting customer service received good clear speedy and satisfactory instruction to correct the issue. Reviewed on: 13th October 2023

Fast customer service.

Nicola was very friendly and efficant. I asked for the details for my breakdown cover and after a few security questions, she gave me the relevant number. Reviewed on: 12th October 2023

Fairly priced insurance

Fairly priced insurance, covering all my needs Reviewed on: 10th October 2023

Highly recommend Expert Policy

I have been driving since 1995 and Policy Expert are the best insurance company I have been with. Outstanding customer service. Reviewed on: 4th October 2023

Been with them 2 years

Can't think of a better car insurance Company for me and my family. There absolutely Reviewed on: 3rd October 2023

Very helpful

I contacted you about a change to my policy, And was offered a very good deal by one of your Ladies Nicola, It was to cover excess if i have a claim very happy, Thank You J Roe Reviewed on: 2nd October 2023

Helpful

I have only joined Policy Expert this year and have no experience in making a claim. However I did break down and couldn't access the breakdown number, but I had the office number to ask for assistance, this was outside normal office hours, and a very helpful lady put me directly through to the breakdown services. They were extremely pleasant too and recovered me back home. The only other policy offering breakdown as part of the policy was dreadful when put to the test. This experience has inspired confidence in Policy Expert. Reviewed on: 26th September 2023

Super insurance

Great insurance very easy to acquire and friendly costumer support super easy to update Reviewed on: 24th September 2023

Cheap and quick

Really quick to process everything and really cheap for everything I needed and more. Saved around £400 on car insurance with a company I'd been with for 6 years, the couldn't match or give me the extra benefits I get with Policy expert, even switched my home insurance and Saved Reviewed on: 23rd September 2023

Do you have a different Policy Expert product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car insurance
from 1st Central 1.51 from 951 reviews
Car insurance
from By Miles 4.90 from 13081 reviews
Breakdown Cover
from GEM Motoring Assist 5.00 from 1 reviews

Want to see more from Policy Expert ?

Home insurance
from Policy Expert 4.76 from 9136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub