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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Policy expert

Okay company, not real issues and no complaints Reviewed on: 7th September 2023

Very good service

No messing, no misleading questions, easy to understand, polite staff, fill out your application, pay and get your insurance Reviewed on: 7th September 2023

Very good aftercare service, and a human that seems to know there onions

wanted a question answered, and was well informed, very pleased with the service, and the price of that i have for my insurance, Reviewed on: 7th September 2023

easy to use

Very easy to use and great feedback. Completely hassle free Reviewed on: 7th September 2023

Fair and easy to use

I have thankfully not had to use them for anything so far but I have been with them for 2 years now and it was so easy to set up and keep track of all my documents. My renewal price was around the same as other quotes too which I've often found with other providers isn't the case as they usually bump up the renewal price in the hope that people don't question it. Policy expert haven't done that which I think is great Reviewed on: 7th September 2023

Good experience

A great company to deal with and issues dealt with quickly. Would definitely recommend. Reviewed on: 7th September 2023

Car insurance

Very friendly and helpful staff, the best value I could find. Reviewed on: 7th September 2023

Hassle free insurance

Policy was easy to set up, price was excellent and renewal was at a great price not over inflated. A friendly insurance company and recommended. Reviewed on: 7th September 2023

Latest renewal doubled in price

My latest car insurance premium has doubled in price even though I have maximum no claims bonus. When my renewal is due to expire I will not be carrying on with Policy Expert. Reviewed on: 7th September 2023

Reply from Policy Expert Hello Dave, Thank you for taking the time to leave this review. I am sorry to hear of the increase in your premium. I'd really like to the opportunity to investigate this for you so I may offer an explanation and hopefully a resolution however I am unable to locate your policy using the details in this review. Can you please email me at [email protected] with your policy number and I'll be sure to pick this up and get back to you. Thanks Mick Response date: 28th September 2023

Highly recommended for car insurance

Have always been very competitive with car insurance. Also I recently had a small bump with nobody else involved and found the process to arrange the repair very simple and straightforward. Took the car into the repair garage to be met by a very courteous guy who had everything ready for a quick turnaround including a fully prepared courtesy car. I am yet to see what my renewal premium will look like but that's not insurers fault. Reviewed on: 7th September 2023

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