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Policy Expert : Car insurance reviews

View other Policy Expert products
4.82
Based on 5,025 reviews, last reviewed 3rd Nov 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025
Iacob Irina's avatar
Iacob Irina
Read all reviews See your review

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Great customer service

5
I brought my insurance online, I had a follow up call to confirm my details were correct, and I asked a few questions and actually decided to add on things to my policy, I was very pleased with the call Reviewed on: 11th September 2024
Emma 's avatar
Emma

Very happy customer

5
I got a little confused online but phoned up and they walked me through it all the gentleman on the phone was so helpful Reviewed on: 23rd September 2021
Tahnee Brown's avatar
Tahnee Brown

Excellent service

5
This is my second year with Policy Expert. They are very competitively priced, but above all customer service is excellent, courteous, friendly and above all efficient. Reviewed on: 23rd September 2021
Karen McCarron's avatar
Karen McCarron

Great customer service

5
Quick easy no hassle documents was sent very quick Reviewed on: 23rd September 2021
Matthew blakey's avatar
Matthew blakey

Best car insurance

5
Customer care highly recommended. Friendly customer services staff on hand to deal with any queries regarding car insurance. I've been with this company for 4 or 5 years now and i see no reason to change. 100% satisfaction, guaranteed. Reviewed on: 23rd September 2021
Graham Smith 's avatar
Graham Smith

Very good company

5
Very good insurance company Highly recommend it Reviewed on: 23rd September 2021
Gyorgy Simofi's avatar
Gyorgy Simofi

Great service

5
Policy expert are the only insurance company I have considered using for more than a year, other companies only value you as a new customer, policy expert get you a better price in your insurance every year. Their customer service dept are also a delight to use, bearing in mind that I usually despise calling customer service. I also hate leaving reviews, which I have done in this case due to them being so deserving. Reviewed on: 23rd September 2021
Felix Dempsey's avatar
Felix Dempsey

Friendly and easy to contact

5
When ringing them I got through to someone quickly and they were very friendly and helpful Reviewed on: 23rd September 2021
Bubs22's avatar
Bubs22

Excellent customer service

5
Extremely helpful and efficient on the phone and their representative was so easy and professional to talk to. Reviewed on: 22nd September 2021
ken walton's avatar
ken walton

Very happy

5
I found the online website easy to navigate. Reviewed on: 22nd September 2021
james cooper's avatar
james cooper

Quick to apply, easy to understand, excellent customer service

5
Every time I have needed to speak to someone they have always been knowledgeable, friendly and willing to help. I work in a very customer facing industry and I know what it takes for good customer service. In my opinion policy expert meets every requirement. Reviewed on: 22nd September 2021
Leslie evans's avatar
Leslie evans

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