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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Amazing service best policy ever

Amazing service best policy ever Reviewed on: 10th September 2024

Great service so easy to renew too.

Telephone service is great so friendly Reviewed on: 16th September 2021

amazing good job

Responsible, helpful and polite all staff members, they definitely know what they are doing with out any hassle at all, thanks for all your help and support. Reviewed on: 16th September 2021

Value for money car insurance

First policy on my own since retiring. Very helpful staff and great value for money Reviewed on: 16th September 2021

Very good service

Very good company, excellent customer service Reviewed on: 16th September 2021

What more can I say

Excellent customer service and found me a better competitive deal. Reviewed on: 16th September 2021

Good Value

Good value cover and easy to arrange. Luckily, I haven't had to try out their claims department. Reviewed on: 16th September 2021

Helpful

Spoke to a very friendly lady and was very helpful Reviewed on: 16th September 2021

Reassuring!

At first when I started my policy I found going over my documents a challenge as I am dyslexic. I had a missed call that I didn’t recognise and when I rang it back it was them. The man said it was a courtesy call to see how I am and if everything was ok. I couldn’t believe that they did that as I’ve never had that with any car insurance before. He was so nice on the phone and I went over that I didn’t understand different things and that I am dyslexic. He was so patient and reassured me that I had set everything up right. I left the conversation feeling so happy and confident that I had set things up ok. I would highly recommend them to anyone wanting insurance. Thank you so much. Reviewed on: 16th September 2021

Affordable car insurance that ticks all the boxes

Quick and easy to set up online, beats the prices of most other insurers , a lot of the optional extras already included in the price. Reviewed on: 16th September 2021

Realistic Prices

Thank goodness for Policy Expert Contacting them very easy, they actually answer the phone with a caring helpful attitude Reviewed on: 16th September 2021

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