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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.84 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Policy Experts - Absolute sharks.

Absolute sharks. They took my money and insured my car AFTER I disclosed the modifications on the car I have just bought. THEN THEY CANCELLED the insurance 2 and a half weeks later because they say it has too many modifications. I did all the back ground checks before hand on the car, the car was completely clear and was bought from a reputable dealer. 2 and a half weeks later ie today. They ring me up and tell me that THEY are cancelling the insurance because the car has too many modifications. Even though they accepted it at the outset online when I paid for it. They are now charging me £79 from the initial deposit and first months premium that came out yesterday for cancelling the policy. They said it does not matter that they are cancelling, I still have to pay the cancellation fee. I mean, what can you say, I am just gobsmacked. They just gave the usual, its in the terms and conditions, I asked the girl how many times do you read the TnCs to which she replied I don't, but I would accept them if they were in there. Also as if that isn't bad enough. Any new insurance, I now have to select yes I have had insurance declined or cancelled in the last 3 years (through no fault of my own which puts the cost up). I have just been on the insurer admirals website and their site said to ring them when I input the modifications, as it would not let me carry on. That is what Policy Experts website should have done, stopped me and forced me to ring them and question me about the car. Admiral were happy with the Modifications when I spoke to them, as I disclosed exactly what Policy Expert had done. Not take the money, insure me for 2 and a half weeks, cancel it and charge me £79. #PolicyExpert @policyExpert Reviewed on: 26th November 2024

You give value for money.

You give value for money. Your price is reasonable and your service is excellent. Reviewed on: 10th September 2024

I’ve just insured my car with them I’ve got a very g...

I’ve just insured my car with them I’ve got a very good policy and a great price Reviewed on: 10th September 2024

Great service, easy to deal with.

They offered the same level of service as many of there competitors but at fraction of the cost. I spoke with there customer service when setting up my policy and they were very professional and polite. Reviewed on: 10th September 2024

Really and polite good customer support

Really and polite good customer support, both over the phone and in text chat. My questiond and issies were resolved with haste. Reviewed on: 10th September 2024

competitive price.

A policy that covered my needs at very competitive price. Reviewed on: 10th September 2024

New customer but good deal in comparison to other le...

New customer but good deal in comparison to other lenders Reviewed on: 10th September 2024

I got an excellent service with the best price

I got an excellent service with the best price Reviewed on: 10th September 2024

Helpful and good value , and easy to use

Helpful and good value easy to use and excellent price, also not a huge upfront expense when you are paying monthly for your cover Reviewed on: 10th September 2024

I had no problems sorting my car insurance, it was...

I had no problems sorting my car insurance, it was so easy and straightforward and wouldn't hesitate to recommend them. Reviewed on: 10th September 2024

Very straight forward.

Very straight forward. When I did the application online, they then called me and double checked I understood everything. The lady on the phone was very polite. Reviewed on: 10th September 2024

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