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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.82 (5025 reviews)

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4.82

Based on 5,025 reviews, last reviewed 3rd Nov 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Terrible experience please stay away Terrible experience – please stay away! I had one of the worst experiences ever with this insurance company. My car broke down on the motorway while ... Read more Reviewed on: 3rd November 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Car insurance reviews (5025)

Review of the Policy Expert, Car insurance:

Easy to use, quick service and access your account a...

Easy to use, quick service and access your account any time through their portal. Reviewed on: 24th October 2024

Change to my private registration

Staff very professional and polite Reviewed on: 4th October 2022

Good communication.

Easy to contact, helpful, friendly customer service, and competitively priced. Reviewed on: 4th October 2022

All contact I have had so far has been fantastic.

So far everyone has been knowledgeable, helpful and very professional, also calls taken very quickly (no call queuing) Reviewed on: 4th October 2022

Happy customer

Fantastic easy online application and when I spoke with someone on the phone she had excellent customer services Reviewed on: 4th October 2022

Car insurance

No issues so far. No claim made. Good customer service over phone. Reviewed on: 4th October 2022

Renewing my insurance

I had a great experience renewing my insurance with Niamh. I had a few queries that she quickly sorted out making it a very simple and hassle free phone call. Reviewed on: 4th October 2022

Excellent service

Very clear on the phone and very good service Reviewed on: 4th October 2022

Excellent

Very polite nice people Reviewed on: 4th October 2022

Friendly

So helpful could not recommended enough. Reviewed on: 4th October 2022

Great customer service

Customer service excellent, agents based in UK, knowledgeable about the product, friendly and efficient. Telephone call answered quickly. Clear communication on telephone and in email correspondence. Competitively priced. Reviewed on: 4th October 2022

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