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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

excellent fast service would recommend strongly

excellent fast service would recommend strongly Reviewed on: 7th August 2024

Would recommend

They have been efficient and helpful Reviewed on: 7th August 2024

Less than a year with Policy Expert, so reasonable c...

Less than a year with Policy Expert, so reasonable cost is all I can say at the moment. Reviewed on: 7th August 2024

Have yet to need to use them.

Have yet to need to use them. Hard to know what to expect, and I hope I never need to, but website etc is user friendly which is good. Reviewed on: 7th August 2024

Reply from Policy Expert Hello Ross, Thanks for taking the time to leave us your review. At Policy Expert, we aim to collect feedback from our customers at every stage of their policy so we can continue to improve our services. This could be your experience from purchasing a policy online, your premium, or any interactions you've had with our agents. We appreciate that you may not feel in a position to rate our claims services, however, we're proud to say that we pay out on all valid claims submitted under our policies. If you have any questions or if there's anything else we can help you with, please get in touch at [email protected]. Thanks, Peter Response date: 8th August 2024

Great experience, great company would highly recomme...

Great experience, great company would highly recommended Reviewed on: 7th August 2024

Helpful and friendly service

When I have called they have always been very helpful and help with everything they can Reviewed on: 7th August 2024

A good price product and a good defato rating

A good price product and a good defato rating Reviewed on: 7th August 2024

Excellent service

Cheapest quote I found online. So far I didn’t have use the service. Reviewed on: 7th August 2024

First home

I used Policy Expert on my first home purchase and after getting a handful of quotes online it was the best value for money. The application was very user friendly and didn’t take much time. I actually ended up recommending the policy I had to my friend, and she now also has her home insurance with Policy Expert. Reviewed on: 6th August 2024

Very helpful staff and great price!

Very helpful staff and great price! Reviewed on: 6th August 2024

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