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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Efficient service provided

Fast effective service when I was searching for some house insurance. It was easy and fast to deal with them and get the insurance set up. Reviewed on: 24th August 2023

Came out with the most competitive prices and also w...

Came out with the most competitive prices and also what was covered as standard was far better than other policies. Reviewed on: 2nd August 2024

When I’ve renewed my insurance it was so easy to fol...

When I’ve renewed my insurance it was so easy to follow the process Reviewed on: 2nd August 2024

Excellent all round service

I’ve used policy expert for two years now, they provide efficient customer service and great value Reviewed on: 2nd August 2024

So simple to get my insurance sorted, and at a compe...

So simple to get my insurance sorted, and at a competitive price. Reviewed on: 2nd August 2024

Great cover and price.

Policy Expert provide 5* service and cover at an affordable price. Reviewed on: 2nd August 2024

Simple to organise home insurance

Simple to organise home insurance without the endless questions of other providers. I had no issues getting a very competitive price which gave reasonably priced options and low excess. Smooth process and reliable service. Reviewed on: 2nd August 2024

Friendly team and accurate information.

Friendly team and accurate information. Reviewed on: 2nd August 2024

IGood Value for Money

I had previously had my House Insurance with Aviva - it had gone up considerably over the previous 3 years & I felt it was too expensive. I spoke to them & they wouldn't give me any kind of discount. I went onto MoneySupermarket. com & entered my needs - several came up but Poliy Expert gave me what I required. I also spoke to them on the phone & they could't have been more helpful so after discussions with my sister we decided to go with them. Very Happy so far. Reviewed on: 2nd August 2024

I Couldn’t Ask for More

Policy expert provided excellent cover for an extremely good price, & when I needed to contact them they were very knowledgeable & helpful. Reviewed on: 2nd August 2024

Always helpful and good value

Been with them for a few years, always helpful when needed and good value. Also like the discount with multiple accounts, referred my husband to them Reviewed on: 2nd August 2024

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