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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent

Excellent and simple service - repeat customer Reviewed on: 21st July 2018

Renewal house n contents

I phoned to renew my insurance but asked if they could compete with a quote Igot from compare the market .com The lady was very helpful and managed to get my original quote rwduced so I accepted and paid Reviewed on: 21st July 2018

Home Insurance review

Excellent service and support when I rang to renew my policy. Everything was carefully explained and staff had plenty of time to talk through all options. I had received a more competitive quote elsewhere and they managed to give me sufficient discount which prompted me to stay with them. Reviewed on: 20th July 2018

Great customer service makes me want to stay with Policy Expert

I have just renewed my home insurance with Policy Expert for the third year. I always shop around for insurance products annually, but have made the decision to remain with this company as they have always offered to reduce the renewal price and offer a good level of cover in comparison to other companies. I can always get through on the phone quickly to speak to someone and have always found them helpful. Reviewed on: 19th July 2018

Good Price, Easy to signup all good

Good Price, Easy to set up, Web page all easy. Reviewed on: 19th July 2018

Very easy and straightforward process

Easy application and process. Simply and easy to understand policy, with good free add ons. Reviewed on: 18th July 2018

Easy change

Whole exercise was simple and concise Not too much red tape. Same cover as my original policy, but has proved much cheaper. Excellent ! Reviewed on: 18th July 2018

Cannot beat class

A no hassle service top class to deal with need I say more. Reviewed on: 18th July 2018

Super!

Excellent cover, super service, great staff, highly recommended Thanks Reviewed on: 17th July 2018

Disappointing

Had insurance through these for home. Next door had a leak, damage to our property, cost us in excess etc and future insurance costs, complimentary legal insurance was a waste of time as wouldn’t help as the amount wasn’t in their interests. Out of pocket and none of it our fault. Otherwise ok- but slow and confusing advice given. Reviewed on: 17th July 2018

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