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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great service clear and easy infirmation

The renewal was timely and offered a good deal, my premium only rising slightly. All email communication clear and easy to understand. Reviewed on: 29th May 2018

Good discount for existing customer

Policy Expert rang and gave us a very competitive quote to keep us with them which could not be beaten by any comparison website Reviewed on: 28th May 2018

Great renewal advisor

The advisor was great. His tonality in his voice was perfect and he offered the right amount of information for me to make a new decision to stay for a second year with Policy Expert. Reviewed on: 27th May 2018

Great service - helpful and speedy!

Good policy, explained well, answered questions efficiently and confidently. Reviewed on: 27th May 2018

Quick and simple

I was expecting the automatic renewal price to be more than other quotes and it wasn’t, just made sense to let it carry on. Reviewed on: 27th May 2018

Easy to Complete

From the beginning of deciding to go with Policy Expert to the point policy documents were delivered I found the experience very easy. After completing a few ticks and entering payment details, poof I have cover. no hassle no continuous up-selling, just exactly what I went on the site to do. Would recommend to any computer literate family member (yeah there are a couple who have never been on a website) Reviewed on: 26th May 2018

Everything insured what I wanted at a spot on price.

Danish was the young man who took my details for my renewal. I was impressed by his explanation of all the legal jargon ect & the renewal price was better than Confused & Compare put together. Reviewed on: 26th May 2018

policy renewal

Rang up re quote received. Advised I found cheaper quote on comparison website. Offered me a comparable quote which I accepted. Courteous and efficient Reviewed on: 26th May 2018

Renewal Experience

Like many people you like to be sure you get the best deal when renewing your home insurance. I tried different web sites but no one offered a better deal. However I did find Policy Expert offer a slightly cheaper quote than my renewal. Called Policy Expert and Agent could already see my cheaper quote and made the necessary changes to my policy to match lower quote. Reviewed on: 26th May 2018

Great Customer Service

This is my second year with Policy Expert, I have been in contact with customer services and they have been very professional and polite. There renewal quote was very competitive not like some other company's that try to rip you off on renewal, Thanks Policy Expert Reviewed on: 26th May 2018

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