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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Lovely customer service operator

I phoned to alter my policy, having purchased a pricey bike for Christmas, and the lady i spoke to could not have been more helpful. She was lovely to talk to, and explained everything very well. Just a shame that the process takes so long with so many confirmation questions, but at least it was with a very pleasant person. Reviewed on: 20th December 2017

No problems

I have been a customer for one year but have not needed to call upon their services so difficult to comment further. Price is currently competitive. Reviewed on: 20th December 2017

Very happy

We are very happy with the service and excellent communication Reviewed on: 20th December 2017

Insurance

Very happy with the service and communication and would recommend. Reviewed on: 20th December 2017

wow what a great price

Quick and Easy service to use. Very professional. Reviewed on: 19th December 2017

simple to use site

site was really easy to navigate and use. would have expected the legal insurance to be included but apart from that a decent price as well Reviewed on: 19th December 2017

Cheap insurance

Very Cheap home and contents insurance. 3rd year with them now. Reviewed on: 19th December 2017

No complaints

Have had insurance for a year. Haven’t had to use them yet, but price is competitive and seems to offer all we need Reviewed on: 19th December 2017

Excellent

Very happy with the price and the extra benefits given other providers were not giving. Great! Reviewed on: 18th December 2017

Efficient Competitive

Taken out policy for 4th year in a row with policy expert - premiums haven't shot up at renewal time. Certainly user friendly call staff - not too pushy-they ring you so avoids any nasty premium line calls to insurers. Reviewed on: 18th December 2017

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