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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Exactly what I wanted

5
Very informed and impartial advice. Gave me exactly what i was after with my home insurance at a competitive price. Reviewed on: 20th September 2017

Great service.

4
Great customer service. The website was very easy to use and the staff were very helpful when I needed to amend the policy. Reviewed on: 20th September 2017

The policy questionnaire was well laid out and made it very easy to provide the information

5
I was very pleased with the quotation Reviewed on: 19th September 2017

New Building/Contents Home Insurance Policy

4
Just taken out a new Home Insurance Policy and the website very easy to use, extremely user-friendly and great value for money! Reviewed on: 19th September 2017

Quick easy

5
Quick easy, competitive price, helpful on the phone, email response clear Reviewed on: 19th September 2017

A great insurance company

5
Fast quick and efficient in running through everything over the phone. Easy to get through to when I call them. That's why I renew every year. Reviewed on: 19th September 2017

Hassle free

3
Has been hassle free and I have renewed as still competitive price Reviewed on: 19th September 2017

easy to get

5
very east company to deal with and i think i got a great deal Reviewed on: 18th September 2017

Good value, no nonsense

4
Easy to renew. Good value with understandable paperwork Reviewed on: 18th September 2017

home insurance

5
very good service and company cheap quotes and Reviewed on: 18th September 2017

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