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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Top Notch Policy and OnLine Service

Your website remembered my details from a previous occasion and it was very easy going through the OnLine application form as all I had to do was change information that was no longer current. The policy was 50% cheaper than my renewal quote and included accidental damage and legal cover. Excellent! Reviewed on: 2nd August 2017

Good prices

Went through compare the market to get quotes policy expert provided the best quote covering what I wanted Reviewed on: 1st August 2017

excellent experience

everything was clear, easy to set up and I liked the free added extras Reviewed on: 1st August 2017

Great

Everything done so quickly without even having to make a phone call Reviewed on: 1st August 2017

Confused

I had no problem in completing the form for Home Insurance. The confusion came when I received 2 confirmation emails for my policy. First stated "What you've bought Home Emergency £0.00 Insurance premium tax £0.63 Total payable £0.00 2nd stated Home emergency £0.00 Insurance premium tax £0.07 Total payable £0.00 I have no idea what that was all about. Reviewed on: 31st July 2017

Easy renewal

When i was notified my renewal was due, i automatically presumed I would get this cheaper if i shopped around, which I did... however, Policy Expert still showed the cheapest. Therefore very easy to renew- do nothing and its all done for you. Great and easy. Reviewed on: 31st July 2017

COMPREHENSIVE SERVICE

Took out home insurance found it very easy to comprehend terms and conditions and to download and review documentation. Would recommend this company. Reviewed on: 31st July 2017

Great simple service for insurance

Very simple, slick service. Terms very clear and easy to draw comparison. All other previous great reviews a great indicator thanks Reviewed on: 31st July 2017

Very easy

All very straight forward . Documents emailed very convenient Reviewed on: 31st July 2017

Easy and straightforward

Renewed without having to lift a finger - brilliant! Reviewed on: 30th July 2017

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