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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Easy

5
Spoke to very nice young lady, she had a bad cold, but still remained very polite , professional and charming. Went through the policy that I required with me, and I ended up purchasing. This young lady is a credit to the company she works for, only hope that if I need to make a claim then the rest of the company is as good as her. Her name was Papri. Thank you. Reviewed on: 28th July 2017
Peter Robins's avatar
Peter Robins

Excellent service

5
House insurance was due for renewal. Missed phone calls but had email asking for best time to call. Called back at time said and deal sorted. Although quite a long phone call the man was very nice and efficient. Excellent service. Thanks Nikki Reviewed on: 28th July 2017
Nikki norman's avatar
Nikki norman

Good price

5
Good feedback and quick quotation Reviewed on: 27th July 2017
liomar's avatar
liomar

excellent service

5
Excellent service customer service impressive, informative and very helpful. Quote renewal querie and managed to get better quote so good service Reviewed on: 27th July 2017
Lynn Bryson's avatar
Lynn Bryson

Idiot Proof

5
When it comes to stuff like home insurance I'm a bit of an idiot to be honest. I'm an oldie and I'm useless with filling in forms etc. And I'm a definitely old fashioned. I realise we are all moving to 'paperless' online transactions but at the moment I feel safer & secure with confirmation of a policy by letter. I also ask insurance companies etc not to automatically renew next year but instead to contact me - why do so many companies ignore this request even after agreeing to it? I found my dealings with Policy Expert to be completely hassle free. A polite and helpful assistant talked me through everything and we sorted my policy within minutes. And nothing seemed too much trouble, even my old fashioned quirks ! I wouldn't hesitate to recommend them - even if you're not quite as idiotic as me, just yet! Reviewed on: 27th July 2017
Peter's avatar
Peter

Excellent service

4
Quick to get through - I accidentally ordered a yearly policy and they helped me cancel and change it with no fee or issues to monthly direct debit. Very good price too. Reviewed on: 26th July 2017
Gemma holbird 's avatar
Gemma holbird

Reactive to questions and appears to be sound value

4
I stated that I had received better quotes than that on my renewal letter and your agent identified that the excess on the quotes was different. When I said that I was content with this excess, the agent re-calculated the premium and this proved to be cheaper than the other quotes. Reviewed on: 26th July 2017
Chris Wilson's avatar
Chris Wilson

Quick and simple insurance.

5
Quick and simple insurance cover. No hassle, good links and calculators. I found the sight easy to use, time to think things over before the next step. Documents were quick to follow with a good 14 day cooling off period to change things if required. Well worth trying, very good value for money. Reviewed on: 26th July 2017
Walter Groom's avatar
Walter Groom

Second year with policy expert, good price

4
Polite,friendly,efficient and quick from Sam at customer service . . As this is my 2nd year with them as yet i haven't had to make a claim so only if this happens I can then decide how efficient they are at dealing with any possible future claims. The price was very good. Reviewed on: 26th July 2017
Annette Oliver 's avatar
Annette Oliver

no nonsense, quick and easy

4
Operator knew her subject, found my details immediately and was very clear on the comparative costs Reviewed on: 26th July 2017
Deb moore's avatar
Deb moore

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