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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Easy renewal process

I received my renewal notice by post. Increased by 8% so I phoned to query. Premium instantly reduced to just less than last year. No quibble. It pays to ask. I have never claimed so can only comment on renewals process, but you only find out how good your insurer is when you make a claim. I have high expectations. Reviewed on: 26th July 2017

Home Insurance policy

best price, comprehensive cover included, no hassle getting it arranged. Cant argue with that Reviewed on: 26th July 2017

simple and very good

very simple to get the quote which covers the basis and is very competitively priced as well. Reviewed on: 25th July 2017

Easy to use website and although not the cheapest by far the best cover and customer reviews

Used a price comparison website to find a cheap insurance policy quote and although policy expert was not the cheapest we could find the cover was good and other customer feedback seemed to be good after claims were made. Overall I'm quite happy to use policy expert as we have insured with them previously and probably will do in the future Reviewed on: 25th July 2017

home insurance

excellent service from the provider all emails sent with correct attachments and information Reviewed on: 25th July 2017

householder insurance

it was quick and easy and all done via email the renewal documents have been attached to email and sent promptly Reviewed on: 25th July 2017

a good and easy company to set up insurance with

we contacted the company to set up home insurance through compare the market, the costomer service rep we spoke to was helpful and friendly. We were told about all extras we could add on and upgrade our cover if we wanted to. Reviewed on: 25th July 2017

Competative

Easy to join and renew, renewal price was more than previous year and more also more than quoted elsewhere. However after calling to cancel they came down in price at £5 more than my other quotes and so i stayed with them. No issues review as we havent had to claim though them. Reviewed on: 24th July 2017

Quick, simple, helpful and cheapest out there

Policy expert were very helpful in completing our house insurance. The lady we spoke to was very kind and friendly. We also looked about and could not get insurance at the same level for the price! Reviewed on: 24th July 2017

Nice competitive friendly company

Very pleasant and helpful customer service, nothing too much trouble. A very good price, doesn't take very long and happy with the insurance product. They send an online news letter every month too. Reviewed on: 24th July 2017

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