Post Office: Savings reviews

Name: Savings
Rating: 2.04 (26 reviews)

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2.04

Based on 26 reviews, last reviewed 30th Apr 2023

100% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

15%

12%

3 star

65%

Latest highest rating:

5

So far so good I opened an account online before seeing these reviews. Once read I was very concerned. I instructed my bank at 4pm Monday to pay in and the money was... Read more Reviewed on: 8th March 2023

Latest lowest rating:

1

Extremely disappointing - would rate as 0 stars if possible I attempted to open an online savings account on 17th March. Received an email saying they they were completing security checks and would be in touch ... Read more Reviewed on: 30th April 2023

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About the Savings

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Post Office Savings reviews (26)

Extremely disappointing - would rate as 0 stars if possible

I attempted to open an online savings account on 17th March. Received an email saying they they were completing security checks and would be in touch once these were completed. Contacted them via phone 2 weeks later having not heard anything and was connected to a cdll centre in India. I was told paperwork would be posted to me. This was surprising considering it is an online only account. As of today I have still received anything. If this is the lack of service provision before I have even opened the account I would not trust this organisation either my money. In contrast, I recently went through the stich process either Nat West and I cannot fault them. Extremely impressed and I have since opened a savings account with them. Their App is so easy to use and online support is responsive and very helpful. Would highly recommend. Reviewed on: 30th April 2023

Unacceptable

I opened a savings account however after 2 weeks of trying their online saving website was still down. The number given was very busy and the hold wait was over an hour. Reviewed on: 9th April 2023

Dire service

I opened my new Post Office savings account yesterday. After providing my personal details and receiving account information back, I was lead to a log in page. The log in page would not verify my details. I called the help desk and was told that I was trying to log in too soon as my account wasn’t on the system yet. I received an email asking me to log in and make a deposit this morning. Yet again, I couldn’t access it. I called help desk and this time was told that I had failed the verification questions and the operator could no longer speak to me and call back to speak to another operator. I called again, got an Indian call centre with a lady with poor English. Still no joy. I have decided that with all the choice of different banks that I would have to be crazy to sign up to a post office account and all it’s problems.. I have asked the post office to remove all of my details from its system. I could never recommend the third rate bank to anyone. Reviewed on: 23rd March 2023

So far so good

I opened an account online before seeing these reviews. Once read I was very concerned. I instructed my bank at 4pm Monday to pay in and the money was there the following.morning. So no problems with delays for me Reviewed on: 8th March 2023

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