Post Office Savings Reviews

  Ratings based on 14 reviews       Last review 1 week ago    

Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People...

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Post Office savings reviews can help you to find out more about life at Post Office. How easy is it to contact Post Office? And how friendly are they? Our Post Office savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Overall Rating

Average

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Post Office Review Insight

What are people saying in their reviews?

Price & Interest Rates

31% of feedback is Process related

Customer profile

Top Age Profile: 55-64

Top Channel Preference: Online

Your Savings Reviews

14 reviews

Review Post Office's Savings now

Appalling customer service

Today I had the most frustrating conversation with a stroppy... Read more

Today I had the most frustrating conversation with a stroppy
customer service representative who decided it was my responsibility that their IT system had lost the information regarding registration of a power of attorney which I had submitted several years ago and that I would need to submit documents through a local branch for a third time in the last three months. No hint of an apology for their incompetence. Furthermore he tried to tell me the branch would have no idea about what was requested. Seems he was unaware of the bar code scanner that post office branches have to link with saving account letters. Not knowing backside from elbow springs to mind. This conversation followed an earlier call in which another customer service agent put me on hold for over fifteen minutes whilst she spoke to her manager before hanging up on me.
I cannot get this account closed soon enough.

Reviewed on 15th November 2021
Paul Danaher's avatar
Paul Danaher

Very bad service

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three... Read more

I have been trying to open a post office saving it has taken six weeks to try an open it and I still have not got my savings account. They keep on asking me for extra information which I give them and then they ask for more. I have phoned them three times to try and sort this out ..I have got to the stage now where I am going to cancel my application and take my money to another building society...total waste of time..

Reviewed on 20th May 2021
Sarah's avatar
Sarah

Great Incentive

Great inventive to open a savings account. Monthly prize draws to win cash & store vouchers. At a time when there are so many uncertainties about savings Post Office has compelled me to open a savings account with them.

Reviewed on 11th July 2020
Sadia iqbal's avatar
Sadia iqbal

Unable to renew a maturing bond

I invested £40000 in a two year bond.Two week prior to it maturing I received an email inviting me to reinvest the bond.Unable to do this online.Tried twice to set up the bond with post office over the phone.On both occasions was told the bond would ... Read more

I invested £40000 in a two year bond.Two week prior to it maturing I received an email inviting me to reinvest the bond.Unable to do this online.Tried twice to set up the bond with post office over the phone.On both occasions was told the bond would be set up.On each occasion receive further emails saying that I had not re invested my maturing bond.Latest email now states that the post office has put my maturing bond in a savings account with 0.1 % interest.
Appalling amateurish service from the post office Have a complaint in process but to be honest no idea if this is being processed as the post office does not have an email address and do not send out emails to confirm any actions other than the automated incorrect emails.
clearly their must be more efficient investment companies that look after their customers correctly

Reviewed on 15th June 2020
Mandy Bailey's avatar
Mandy Bailey

Post Office/Bank of Ireland Online account

Having invested, through PO savings, for the last three years with an annual fixed rate bonus my online savings account needed to be renewed in December 2019.... Read more

Having invested, through PO savings, for the last three years with an annual fixed rate bonus my online savings account needed to be renewed in December 2019.
Imagine my surprise when whilst renewing I was advised that they would have to confirm the source of my investment, when I was simply transferring money within their banking department.
It took them nearly two weeks to open the new account during which time the money earned .25%
They declined my formal complaint, I went to financial ombudsman and bingo they accepted my complaint and paid me for lost interest, but nothing for time wasted recovering what was mine.....
Avoid them at all cost, moral of story, I’ve got my lost interest now I’m moving all the money to somewhere else!!

Reviewed on 18th March 2020
Will's avatar
Will

Renewing savings account

Getting a new savings account was a little problematic as I wasn't able to withdraw money from my previous one. I had to call up Bank of Ireland customer services 3 times, but the staff there were so pleasant and helpful, and I didn't have to wait in... Read more

Getting a new savings account was a little problematic as I wasn't able to withdraw money from my previous one. I had to call up Bank of Ireland customer services 3 times, but the staff there were so pleasant and helpful, and I didn't have to wait in a stupid, lengthy queue.

Reviewed on 21st November 2019
Lydia's avatar
Lydia

Terrible...

... opened a Loyalty Saver account. Realised Key Facts summary sheet I'd downloaded showed a higher interest rate to the one showing online. Rang to check - told probably a misprint. A misprint, on a document that surely is part of your contract with... Read more

... opened a Loyalty Saver account. Realised Key Facts summary sheet I'd downloaded showed a higher interest rate to the one showing online. Rang to check - told probably a misprint. A misprint, on a document that surely is part of your contract with PO? I asked to cancel account - suggested I could do this online. Yet online it tells you to ring or write in to do so.
I tried to take money out of the account online, but it said due to account changes I couldn't do this until 1 working day had elapsed. I tried again after 1 working day, only to now get an onscreen message saying I couldn't do this for 8 calendar days.
Under FAQs, under "I've paid money into my account, how long until it's available?", the answer is "Immediately", if the money was transferred in from another Post Office Money Savings Account, which this was. It's now 9 days since I opened this account online, and I still am unable to access my money to move it elsewhere.
So much wrong information and so many inconsistencies; I'm going elsewhere, if only they'll let me have my money back.

Reviewed on 18th November 2019
MyExperience's avatar
MyExperience

Savings accounts.

7 weeks ago I tried to open a new savings account. I received an email confirmation and then nothing. I phoned to enquire and was told that the checks could take ten days. I had no more contact but was unable to access my account and therefore my... Read more

7 weeks ago I tried to open a new savings account. I received an email confirmation and then nothing. I phoned to enquire and was told that the checks could take ten days. I had no more contact but was unable to access my account and therefore my funds. During three further phone calls I was passed from person to person and twice ended up waiting for the technical department to contact me. No more contact. Finally today the customer representative provided me with a new pass number ( why could no one else do this?) and I am able to access my account. I still haven't managed to open a new account, I was offered £30 compensation, which I haven't received and I am now in the process of moving my accounts to another provider.

Reviewed on 1st October 2019
Kathryn Fox's avatar
Kathryn Fox

Savings Bonds - okay rates, ZERO service

Their online bond only gives you access online, no telephone or counter service... Read more

Their online bond only gives you access online, no telephone or counter service possible.
Go online and it tells you nothing at all about your account except that you have a certain amount of money in there. No service possibilities, no history, no way to contact them no information on interest paid or when, or how. Nothing. Nothing about how to close the account either
All you can do is log on and see that you deposited some money with them.
11 months and 25 days in I have still not received any interest payments (should be monthly) and I do not know if I can get my money out when my bond matures (6 days from now).
No email contact. No phone contact. TERRIBLE service. DO NOT USE.

Reviewed on 11th February 2019
Ralph's avatar
Ralph

Two weeks to transfer money from linked account

I signed up for the online saver account, and linked it to my current account. I chose to transfer an initial amount on opening, but nothing appeared. The following day, still nothing, so I tried again, ... Nothing. I phoned the support, for through... Read more

I signed up for the online saver account, and linked it to my current account. I chose to transfer an initial amount on opening, but nothing appeared. The following day, still nothing, so I tried again, ... Nothing. I phoned the support, for through the maze of options to be told the obscure way to check online when my money would appear in my savings account.
My savings account showed that it would take two weeks before the money from my linked account would appear in my savings account. That's an unacceptable time for an online transfer, so closed my new account and looked elsewhere for account linked by something faster than a sloth!

Reviewed on 15th December 2018
IanL's avatar
IanL

Branch is open

I opened an online savings account but needed to contact to go to the Post Office to submit my security checks. Unlike so many banks I can still do this in my local small town. Quick and efficient service - a convenient product that actually seems to... Read more

I opened an online savings account but needed to contact to go to the Post Office to submit my security checks. Unlike so many banks I can still do this in my local small town. Quick and efficient service - a convenient product that actually seems to care about individuals like me who don't want to have to travel 20 miles each way to visit a branch to get service. Well done Post Office!

Reviewed on 6th January 2018
Annette Chick's avatar
Annette Chick

Bad experience.

Although the proceeds from the sale of my house were transferred immediately by CHAPS into my Post Office Online Account it took another 7 days for the monies to appear in my Account. I am still awaiting a response from the PO to explain where the... Read more

Although the proceeds from the sale of my house were transferred immediately by CHAPS into my Post Office Online Account it took another 7 days for the monies to appear in my Account. I am still awaiting a response from the PO to explain where the monies went!

Reviewed on 8th November 2017
Paul's avatar
Paul

PREMIUM BONDS

Put all your savings in Premium Bonds. 100% safe, and if you are like me, a steady supply of £25 , £50 , and £100 wins keep coming in, with the possibility of a million pounds. Don't be put off by "experts" who say you'll never wi... Read more

Put all your savings in Premium Bonds. 100% safe, and if you are like me, a steady supply of £25 , £50 , and £100 wins keep coming in, with the possibility of a million pounds. Don't be put off by "experts" who say you'll never win!
I win almost every month, topping any interest rate you can get elsewhere.

Reviewed on 31st March 2017
Trevor Jones's avatar
Trevor Jones

efficient service for both deposits and withdrawals at my local PO

great friendly helpful staff. easy to manage account with a calculator. aids for the disabled community a the cashiers till. very straight forward and pays interest annually.

Reviewed on 6th November 2015
stuart's avatar
stuart