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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.71 (182 reviews)

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1.45

Based on 182 reviews, last reviewed 19th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

11% increase in 1 star reviews

in the past 90 days

13%

79%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

would never use again! would never use again!!! full service booked on my driveway, Technician spent most of the 1hr 15mins total time either on the phone or sat in his van... Read more Reviewed on: 19th December 2025

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Breakdown cover reviews (182)

Review of the RAC, Breakdown cover:

Avoid avoid avoid

Trustpilot reviews Review of RAC Breakdown Cover Your review is pending.Read more Lisa Price 15 reviews GB Rated 1 out of 5 stars RAC incompetent and no rescue Reported incident at 4pm Online ETA changing dramatically every hr Rang RAC at 8pm as I was a sole female in an unsafe situation promised I would be the next job and a call back from the allocated RAC mechanic 9pm no call back and eta changed to 12.20 am until 3.20 am Rang RAC again to explain my vulnerability no previous call or escalation was logged so a new escalation was raised and I was told to email customer services re my complaint. ETA stating 12.20 am until 3.20 am still evem though this was different to what the call handler at RAC was saying and still no call back at 10pm Thanks RAC your services are diabolical of course I am happy to he kept waiting all night when I have work the next day and of course I appreciate you leaving me anxious and afraid Update 22.17 rang RAC breakdown again as still not received a call in relation to escalation. Spoke to Philip who is the rudest customer lack of care agent I have ever had the misfortune to speak to. Basically not his problem that my 2 previous escalations had not been logged told me he wasn't a mind reader so couldn't say why the previous call agents hadn't escalated my call and proceeded to hang up on me honestly you couldn't make this up! Reviewed on: 29th April 2025

Big Joke company

Waiting 5h for nothing my car is still on the middle of the road. 2x 30min phone call nobody pick up. If you choosing car insurance and they will be your breakdown cover provider just think 2 times before you purchase seriusly good advice. Reviewed on: 31st May 2023

6 hours waiting for recovery attaden.

One of the worst service ever from RAC , I had to wait 6 hours but no didn’t turned up no explanation what so ever. Reviewed on: 28th May 2023

Corporate bullies

As an ex business custer I am being sued by the RAC for non payment of breakdown cover. I actually cancelled the cover via their business website and called to cancel the last vehicle on the policy as I no longer had the vehicles. They have issued me with legal documents stating they can't see that I cancelled using the portal. I am blocked from the portal so cannot access my information. This is corporate bullying og the highest degree and is dispicable. I would also like to warn potential customer of the wait times if you break down. Some of my drivers waited by the roadside for more than 12 hours. The worst breakdown company I have ever had the misfortune to be involved with. Reviewed on: 4th May 2023

Do not use RAC

I broke down at 5.30pm. Patrol arrived at 9.00pm. Left me at 9.30pm with supposedly a tow truck booked. 10.30, 11.30 and 00.30 all came no truck. One was never booked by the RAC it was all a lie. Highways and Police moved me to a Shell petrol station at 1.00am. Unbelievable then RAC wanted me to leave my keys with a 20 year old behind the counter and they would get it home to me in 3-5 days with national recovery. I declined and was told a RAC tow truck was booked for 8–10am and take me straight home from my holiday in Cornwall to Bristol. Guess what never happened. They sub contracted it to a company Tonkins but again it never happened as RAC didn’t like the quote. Again i was left and also i had my wife and three kids with me. Then RAC claimed i had the wrong cover even tho they sold me it. They refused to help me after phoning at 7.30, 9.30, 11.30 whilst promising to phone back. In the end i was a left they didn’t give a toss about me or my family. In the end i had to recovery my own vehicle even tho i membership and it cost me £670. I got home at 6pm and unbelievable a manager phoned me and apologised but didn’t even know where i was and couldn’t help me or sort out my problem. RAC are a terrible company that owe me £670 and so much more. Please don’t use them. I am not the only one i have heard of that have a problem. I have complained but online and need to wait weeks and just want my money back. Terrible service, terrible company. Reviewed on: 16th April 2023

NO RESPONSE

Rated 1 out of 5 stars Updated just now NO RESPONSE FROM RAC… This has been by far the worst renewal I have ever had. Double the price and then agreed a new price which they then sent through slightly more. When I complained it took 3 weeks for a mundane response to say they would get the original person to contact me, guess what no contact and by now no cover. Contacted again and sent CEO email and you've guessed it nothing. Nobody at the RAC gives a damn about a renewal or customer care. DO NOT RENEW there are far cheaper alternatives and according to rating's a better service as well. RAC my complaint no UF106119160 You have replied to this review which is a completely and utterly useless for me, I do not have any of these accounts, this reply is for the benefit of the general public and not me. You have all my contact details so why don't you contact me? No, you don't, this is to make the public think you are taking this complaint seriously when in actual fact you couldn't careless. Date of experience: 01 March 2023 Reviewed on: 9th April 2023

Safe

Which is how I want to feel when on the road. Feel so safe and assured the RAC have my back Reviewed on: 6th April 2023

RAC is fraud

I bought a pay as you go policy with RAC today at around 6.30 pm, paid £199 for reg no. CT13KTD. I told while purchasing the policy that i am 30-40 minutes away from my car. I called the RAC again at around 7.18 pm after reaching my car and I was told that technician shall reach in about 45 minutes. I waited for another 45 minutes and then called RAC 3-4 times and everytime I was given some excuse. No one called me yet. I called again and asked to cancel the policy and RAC told me that it can be done only by customer services. I will call customer services again tomorrow for the cancellation and refund. But i am surprise at such a bad response and service where after taking money RAC is just unable to provide service. Reviewed on: 2nd April 2023

26 hours for recovery

26 hours before they got us home 2 kids 1 OAP absolutely disgusting Reviewed on: 30th March 2023

Awful

Awful Awful, I broke down and called asking for membership including a tow home, I paid 340 pounds on the phone and was told I would have an additional charge of 180 for recovery back to my house, they arrived 4 hours later in a small assessment veh to tell me I needed a tow and it would cost me 585 pounds, utter cowboys, I cancelled the membership immediately and I am awaiting a refund, avoid avoid avoid Date of experience: 30 March 2023 Reviewed on: 30th March 2023

Absolutely positively horrific

AVOID THIS USELESS COMPANY AVOID THIS USELESS COMPANY So I broke down on my way home from Scotland on Thursday 16/03/23 at 07:40, 08.03 - first contact with RAC, the usual speal, we will get you recovered ASAP likely to be up to 3 hours. Not haply but oh well so be it 08.34 - second contact, RAC contacted me to tell me that beciase it's going to take so long for recovery we are sending you a hire car as soon as enterprise opens. I thought wow great service thanks. ALL DOWN HILL FROM HERE IM AFRAID. 11.12 - contacted RAC for an update as still no hire car and we were coming close to the original 3 hour window I was given only to be told that my case is with a specialist department and they do not accept calls, she couldn't tell me anything else, but she assured me someone would be in touch with me very shortly. 11.54 - I contacted all the local enterprise car hire centres local to where I was to see if amything had been booked for myself or the RAC and they had not heard anything. 12.00 - contacted RAC again to ask them what is going on with the hire car or recover as we are now passed the 3 hour time frame I was originally given and to mention that none of the enterprise in the area had a booking for me, I was told they sometimes use other hire company's, so I continued to wait. 12.46 - I recieve a text message saying my taxi has been booked, call this number for taxi related updates to which I called and got through to a complete different company that told me that the taxi will be taking be to dumfries (back to scotland) I said why, she said she didn't know, the pick up location was also wrong. 13.47 - I got a phone call of a taxi driver saying he has arrived for me, I contacted RAC again got passed through to 4 different departments and finally found out the taxi is taking me to enterprise in dumfries, 40+ miles away, not the one in Carlisle which is 7 miles away. They told me to leave the van and leave the keys in the petrol station with a cashier they will collect the van later. So on 18/03 we contacted RAC to find out where our van is, they told us they don't know and can't tell us amything as its with a specialist department and they don't have a phone number but here's an email adress. We are now on 22/03 and we have been contacted by the police to say that one of our vans has been dumped at Carlisle todhills rest area, yes almost 1 week on and it's still in the same place!!! REDICULOUS!!! SAVE YOUR MONEY THEY ARE THE CHEAPEST FOR A REASON!!! Reviewed on: 22nd March 2023

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