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RAC: Car insurance reviews

Name: Car insurance
Rating: 1.82 (180 reviews)

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1.72

Based on 180 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

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About this product

RAC car insurance is award winning and provided by a panel of selected insurers.

With RAC Online cover you can choose to manage everything yourself digitally and benefit from lower fees. All RAC car insurance policies include a 24/7 claims helpline and 60-day EU cover.

RAC car insurance reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

RAC Car insurance reviews (180)

Review of the RAC, Car insurance:

Being ignored

Following difficulty speaking to RAC claims department I have tried to make a complaint. Despite FIVE attempts have had no response. Anyone at the RAC ever heard of customer service?? Reviewed on: 14th March 2023

Absolutely point

How does this company even exist.. had an accident in our car and RAC, who I pay, do not handle the claim or actually know who does. I’d rather pay more and get a better service than deal with these clowns. Reviewed on: 24th October 2023

Avoid like the plague

They simply don't care or do anything for their customers. Complete wastes of space. Reviewed on: 23rd October 2023

Rubbish

If I could give minus stars I would Despicable, service, rip-off, money, grabbing vultures stay well away do not use RAC Insurance For anything. I had a policy and then I changed my car. to a VW transporter van, no commercial van every day family vehicle type van with six seats. In the past when I have changed vehicles midway through a policy to be no problem and I’ve been able to do it, I may have been charged a very small admin fee but I could do it. Oh no, no no no not with these rip-off vultures they gave me no choice but to cancel my policy, and then charge me an obscene amount for a cancellation fee As they claimed, they don’t insure the type of vehicle that I wanted to I told them it’s not a commercial van it’s a family vehicle doesn’t matter they were rude on the phone not very helpful. Like I say do not use these guys they are awful Reviewed on: 23rd October 2023

Vile organisation

Don't insure with these. Double your fee after 12 months and hope you don't notice the auto renewal price. Also you would be very lucky to see a penny in a claim. Rude customer service also. And NEVER use the breakdown recovery. They don't exist if you have anything worse than a flat battery. Even then you can be abandoned for 12 hours or more Reviewed on: 19th October 2023

Fair price insurance

Spotted the firm online when my previous insurers wouldn't lower their prices Reviewed on: 14th October 2023

Really bad!

Every expensive No one ever answers the phone App doesn't work, website login never works, telematics don't work. Avoid Reviewed on: 9th October 2023

Inefficient & ineffective

Probably the most inefficient & ineffective insurance company I have ever had the misfortune of giving my money. Takes 6 months to replace glass & disputes the complaint about the time taken & as you have had to chase them, they consider it appropriate communication. Then with another claim now 3 months in, caused by a third party where CCTV footage, clearly showing the vehicle registration of the car that hit my stationary car overnight have done NOTHING at all because the third parties insurance company hasn't picked up the phone. I wish I had used the insurance company of the party that damaged my car...... At least they are trying to protect the no claims bonus of a drugged up driver, clearly rolling a joint & smoking it on camera. Reviewed on: 5th October 2023

NOT the RAC you think it is

not the RAC, you think it is just some rip-off insurance companies Trading under that name AVOIDE Reviewed on: 3rd October 2023

cant get a quote

YOUR WEBSITE DOESNT WORK filling in all the details at a time cost to me And finally...this page doesnt work useless cant get a quote going elsewhere Reviewed on: 3rd October 2023

Shocking

Shocking. RAC appoint solicitors for a non fault accident. 3rd party admits liability. RAC’s solicitors fail to settle anything then sue me, their client, for their costs!! Court case. LOSE. Appeal LOSE. Hugely out of pocket after five days in court for an accident that wasn’t my fault, and admitted by 3rd party. Government must investigate insurance racket.. disgusting . 4 years of stress Reviewed on: 29th September 2023

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