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RBS: Select current account reviews

Name: Select current account
Rating: 4.06 (120 reviews)

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4.12

Based on 120 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

17%

15%

Latest highest rating:

5

Been with RBS for over 30 years and never had one pr... Been with RBS for over 30 years and never had one problem. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Rubbish Recently opened a current account with RBS. Tried to transfer money from my savings account into my current account and my account was suspended hours... Read more Reviewed on: 16th August 2023

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

RBS Select current account reviews (120)

Review of the RBS, Select current account:

New service information being posted to current customers

I have had a few letters from the RBS in the run up to Christmas advertising new services they have for offers such as cash back on your monthly bills. I like being offered and informed about some of the services and options available but some of them did not really suit me or my buying and savings habits. I may make a change to one of the payed accounts in the future and use the 3% rewards on household bills they told me about in one of the letters. This will more than cover the cost of the new account and costs. It would be good for me if there was some way of giving them basic information about my buying and savings habits even if not the details online so that I don't get all the junk mail for offers what will never be any use to me. Reviewed on: 24th December 2015

If you're not tech savvy....forget it..!

RBS has closed the branch in my village, counting it's pennies I hear. I'm now reduced to either online banking, telephone banking or some basic transactions at the Post Office. What happens when my laptop plays up and I can't do online..! They won't confirm that they'll keep the ATM going in the village. I'm supposed to use cashback if they take it away. With regard to telephone banking...if it's not on their screen in front of them, you can't do it. Staff are very polite...but that doesn't mean you get good customer service. I didn't create the mess that RBS is in...but apparently I've got to be part of fixing it..! They send a mobile bank for half an hour once a week....seriously guys, are you kidding...! I'm a carer to my seriously disabled husband and we don't have a large enough income to pick and choose our bank otherwise I'd leave them in a heartbeat. RBS sucks... ps...I suspect that most other banks are the same... Reviewed on: 18th November 2016

Love RBS and my local bank fantatsic face to face and over the phone/service counter

So I had my wallet traumatic experience but RBS branch staff aided me in taking the some of the frustration and anxiety away by quickl ensuring cards were cancelled, re-ordered and confirming notes on system were made if someone tried to use my cards, especially due to them being contactless. Great customer service, always a friendltt face fll of information. Overall had fantastic service throughout my entire banking life-since I was 16 :) Reviewed on: 17th November 2016

great bank great staff

applied for an overdraft facilaty and was as smooth as spreading marg on toast slick easy and a great out come Reviewed on: 15th November 2016

Service is poor

I changed my account to a non fee paying basic account but I did not realise that they were still charging me the fee for the premium account Reviewed on: 15th November 2016

Idiots with no customer service skills

They are a bunch of computer says no idiots with no common sense. You cannot speak to anyone who has any authority or seemingly intelligence Reviewed on: 15th November 2016

good account and always helpful when chatting to cashiers or online

whenever I have any issues with my account the staff at my branch are always helpful and quick to resolve any issues Reviewed on: 15th November 2016

Excellent Customer Service

I have been a customer of RBS for many years and I can't fault their customer service. I occasionally have to phone up with queries or to visit a branch and I have never has anything less that excellent customer service. Once I had scheduled an account review but there was some mix up and the advisor who I was due to see was not there. The branch manager handled the review himself and managed to massively help me sort my finances out. The only slight criticism is that it can sometimes be quite difficult to get through via telephone. Reviewed on: 14th November 2016

Brilliant Customer Service

Our branch are very good at keeping us up to date and ensuring that we have everything that we need. As a forces family on the move a lot they know that it's easier to pick up the phone to catch us rather than mailings. Friendly and helpful, everything you need in customer service Reviewed on: 14th November 2016

RBS Current account

Always good to deal with in the branch and have never had any problems with the current account Reviewed on: 24th October 2016

Always sticking with rbs

They've always been very helpful and I find their app most useful and easy to understand. I always recommend when asked about such things. Reviewed on: 30th June 2016

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