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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.59 (897 reviews)

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4.63

Based on 897 reviews, last reviewed 2nd Jan 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

The bank was helpful and professional in accommodati... The bank was helpful and professional in accommodating a change to my mortgage date. The process was straightforward, and the support provided made ev... Read more Reviewed on: 2nd January 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Mortgages reviews (897)

Review of the Saffron Building Society, Mortgages:

Mortgages review

I have never had any issues with approaching the team - always very helpful in answering questions Reviewed on: 11th February 2020

Excellent service from Kim Willett.

I spoke with Kim Willett. The service was excellent and she walked me through the process answering my questions and providing all of the advice and guidance required. Reviewed on: 18th September 2025

I spoke to Anne Sleeper today who provide an excelle...

I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also confirmed the options via email after the call ended. Reviewed on: 17th September 2025

Contact to amend email details.

Contact to amend email details. Anne was very helpful, polite and professional. Excellent communication and interpersonal skills. Thank you. Reviewed on: 17th September 2025

Customer Service not same as products

Your customer service and your products are two very different experiences. The lady I spoke with was clear, helpful, and professional. However, I wouldn’t recommend your products based on the outrageous rates Reviewed on: 17th September 2025

Pleasant polite and efficient

Lady i spoke to was pleasant and polite and handled my request efficiently Reviewed on: 17th September 2025

Always amazing service so helpful

Always amazing service so helpful Reviewed on: 17th September 2025

Kim was so helpful and patient

Kim was so helpful and patient with all my questions. She made everything easy to understand , what we need to do next, what our options are , the costs, everything. Amazing help to me and it meant alot that she was so kind and professional at what she does. Thank you Reviewed on: 12th September 2025

Saffron Building Society are great to deal with.

Saffron Building Society are great to deal with....I was previously with NatWest who where useless.... Reviewed on: 11th September 2025

Fantastic company to deal with.

Fantastic company to deal with.......I was previously with NatWest....who where absolutely useless........Thank heavens I found Saffron Building Society..... Reviewed on: 11th September 2025

Helpful and friendly customer service.

Helpful and friendly customer service. Reviewed on: 11th September 2025

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