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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.69 (6179 reviews)

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4.75

Based on 6,179 reviews, last reviewed 19th Feb 2026

110% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Query about transferring my ISA from another provider I had a query about how to request the transfer of an ISA from another provider. I sent a secure message and also a message via the contact us form on... Read more Reviewed on: 19th February 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (6179)

Review of the Saffron Building Society, Savings:

New savings account

Excellent service from customer service at Saffron building society. Very helpful and friendly Reviewed on: 18th February 2025

Query about transferring my ISA from another provider

I had a query about how to request the transfer of an ISA from another provider. I sent a secure message and also a message via the contact us form on the website. My husband did the same. Both responded very promptly. One attached the form we needed, the other posted the forms plus a reply paid envelope to me, and they came the next day. Reviewed on: 19th February 2026

100% on customer service

The lady I spoke with, was extremely patient with me. She talked me through it all. I really would have messed up without her. 100% would like her help again in the future. Reviewed on: 19th February 2026

Booked in for a review in you branch, was so confuse...

Booked in for a review in you branch, was so confused with what to do leah helped me work out what account was best for me came away from the appointment in a better place with my saving thank you Reviewed on: 19th February 2026

First class customer service

I had difficulty setting up our charity online account. Emily helped out and soon solved our problems. Thank you. Reviewed on: 19th February 2026

I kept on getting locked out of my account.

I kept on getting locked out of my account. Charlotte was very patience in trying to solve my problem. She did not hurry me and gave as much time and help as was needed. She is a credit to the Society, Reviewed on: 19th February 2026

Quick efficient service to help opening a new online...

Quick efficient service to help opening a new online account. Reviewed on: 19th February 2026

Staff are always Kind, Knowledgeable and Supportive

Every phone call I make I am met with an enthusiastic member of staff that makes me feel at ease with my queries. Lyn especially helped me out today with transferring my balance to a higher yield account, and informing me of my options for reinvesting my ISA. Staff are always knowledgeable, kind and supportive. Reviewed on: 19th February 2026

Customer Service Above and Beyond

I needed to get information how to support my daughter who has autism, to access her account now she has turned 18. Nicola went above and beyond to help me. She was patient, listened to me, had empathy. It was such a breath of fresh air to talk to someone who understood the challenges of trying to support a neuro-diverse child. She did not think make me think I was being "over-protective", a helicopter parent. She did all she could to ensure that when my daughter got in touch, she would be supported and helped. I am so grateful for her patience and undestanding. Reviewed on: 19th February 2026

Great staff, always polite and friendly.

Great staff, always polite and friendly. I'm always really looked after and feel appreciated. Reviewed on: 19th February 2026

Very helpful, knowledgable staff.

Very helpful, knowledgable staff. masked to roll two ISAs into one. Talked through the process and completed task in good time. Reviewed on: 19th February 2026

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