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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.62 (4460 reviews)

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4.61

Based on 4,460 reviews, last reviewed 18th Jun 2025

0% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

I was invited to your Brentwood tea party and it was... I was invited to your Brentwood tea party and it was such a lovely time Reviewed on: 18th June 2025

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Latest lowest rating:

1

Don’t bother complete waste of time!!! I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be working from ... Read more Reviewed on: 18th June 2025

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Saffron Building Society Savings reviews (4460)

Review of the Saffron Building Society, Savings:

Savings Review

Beth saw me quickly when I had not made an earlier appointment. She was helpful with my original query about current interest rates and followed up with other useful information which could be helpful. Reviewed on: 13th February 2020

Don’t bother complete waste of time!!!

I applied for a savings account, I had two weeks of emails back and forward robotic type replies from different people that seemed to be working from a checklist of stock phrases rather than actually reading the content of the email chain and responding accordingly. After going round in circles for two weeks I phoned and appeared to have my problems resolved and the account was opened for me and I transferred in money as my first deposit. The very next day I had an alarming email stating that I had withdrawn money from the account as I hadn’t. Shortly afterwards I received another alarming email stating that my account had my closed at my request, I hadn’t requested any such thing. I was so alarmed by this I thought my account had been hacked/compromised, so I had to excuse myself from work to urgently address the situation. Turns out I hadn’t done anything unbeknownst to me Saffron Building Society had closed my account and returned my money to my bank account with 1 penny in interest. It turns out I did not meet their criteria for the account, which was I had to have been a member since June 2024, (I had been a member since July 2024.) Seems to me that it would be sensible to decide if a customer is eligible for an account before they waste hours of everyone’s time requesting documentation and details be sent confirm identity etc, then open the account, take a deposit and then without warning decide that the customer was not eligible for the account in the first place and then send out emails saying the customer had withdrawn funds and closed the account when they hadn’t. Complete waste of everyone’s time. So in all honesty I have say don’t waste your time and don’t bother, there are better accounts out there with others. Reviewed on: 18th June 2025

I was invited to your Brentwood tea party and it was...

I was invited to your Brentwood tea party and it was such a lovely time Reviewed on: 18th June 2025

Brentwood staff Thank you!

Brentwood staff Thank you!! Tea and cakes were a treat and to meet various members of the Society. Reviewed on: 18th June 2025

Extremely well served by Freddie in Saffron Walden

Extremely well served by Freddie in Saffron Walden Reviewed on: 18th June 2025

Come to branch as have appt with Ian

Come to branch as have appt with Ian Reviewed on: 18th June 2025

Met a lovely chap called Lewis H in the Colchester b...

Met a lovely chap called Lewis H in the Colchester branch this afternoon as I was looking to open a new account after the Yorkshire Building Society is closing in Frinton. His service was great and he was lovely to speak to. He told me all about the member perks at Saffron and it's good to have a branch in person that is not moving online Reviewed on: 17th June 2025

Easy and helpful in Colchester

Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit of time with me talking me through the queries I had about some issues with my passbook. Reviewed on: 17th June 2025

Easy service and helpful in Colchester

Excellent telephone customer service.

I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forward going round and round in circles, responses almost robotic like. However, I then called and spoke to this fantastic and knowledgeable lady today, who clearly understood the problem and addressed the issue immediately, account now opened. Didn’t catch her name but so glad I phoned as was getting nowhere by email, so many many thanks to her, super professional and super smart and knowledgeable, I wish I had called before. Reviewed on: 17th June 2025

Visited Halstead Branch today , wanted to open a mem...

Visited Halstead Branch today , wanted to open a members account, very knowledgeable staff , very welcoming and helpful Reviewed on: 17th June 2025

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