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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6337 reviews)

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4.76

Based on 6,337 reviews, last reviewed 24th Mar 2026

99% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Empathy and Patience in Spades.. I’ve never dealt with a bank or a building society with staff who all display such empathy and patience. Nothing is too much when it comes to helping... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (6337)

Review of the Saffron Building Society, Savings:

Great regular saver rates albeit on quite small amounts

Great rates albeit on quite small amounts Reviewed on: 20th November 2024

Opening new account at the Bishops Stortford branch

Visited the Bishops Stortford branch to open new account could not fault the service. Extremely helpful as always Reviewed on: 3rd July 2024

Always very helpful on the phone..

Always very helpful on the phone and communication is excellent by email. Reviewed on: 2nd July 2024

My personal experience

Your employee who dealt with me was very professional but also really nice to talk to and very helpful. Reviewed on: 2nd July 2024

Customer Service is second to none.

I had a problem with my internet and was unable to complete online for a maturity of a savings account. KI phoned and was very pleased with the assistance I had with a member of your staff.He was friendly and understanding and did all that was necessary for me. ( I am sorry I cannot recall his name) Reviewed on: 2nd July 2024

Bad customer service.

Bad customer service. Not impressed. Was promised call back on three separate occasions but only had one from the last person I had to contact. I called three times to sort saffrons error of not sending me user id for over three weeks from account opening. Quite a hassle to keep on calling them and waiting so long in the queue to them not bothering calling and updating me. Reviewed on: 2nd July 2024

Excellent customer service and good rates.

Excellent customer service and good rates. Not market leading necessarily, but I like their focus on customer service and community work. Reviewed on: 2nd July 2024

Counter staff didn’t have the relevant information-e...

Counter staff didn’t have the relevant information-email sent which didn’t include the correct info… involved multiple visits to branch for an online account! Communication poor Reviewed on: 2nd July 2024

Changes to online access causing major difficulties!

In previous years I have found Saffron BS excellent but no longer. Since you changed your online access systems in late 2023 - early 2024 I am no longer able to access my accounts via my old Ipad and on my laptop my password is locked out, therefore I have to access by phone to carry out transactions. Your customer Service staff remain very helpful and pleasant but you really should review your online access facilities to ensure long standing customers remain with you and don't go elsewhere. Reviewed on: 2nd July 2024

Helpful staff

Very helpful lady and first time calling and pleased Reviewed on: 2nd July 2024

Opening accounts as a new customer was fairly straig...

Opening accounts as a new customer was fairly straightforward. The representative I spoke to at the counter gave me all the forms I’d need and explained the process. The accounts were set up quickly and communication was provided along the way. Reviewed on: 23rd June 2024

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