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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6346 reviews)

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4.76

Based on 6,346 reviews, last reviewed 26th Mar 2026

105% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Help from Sophia with a problem doing something online. I was having a problem doing something online. Decided to phone for help and Sophia Nuttall could not have been more helpful and patient. Have been wi... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (6346)

Review of the Saffron Building Society, Savings:

Great regular saver rates albeit on quite small amounts

Great rates albeit on quite small amounts Reviewed on: 20th November 2024

Cashier was really helpful

Cashier was really helpful and sorted the merging of all my accounts very efficiently Reviewed on: 26th February 2024

REALLY REALLY SHOODY BANK!

REALLY REALLY SHOODY BANK! You keep sending me KYC forms for my business savings account which don’t come from a saffron email address and don’t link to the saffron website then you don’t reply to emails I send questioning their authenticity but you keep pestering me to fill it in! Reply to emails and I’d you’re going to ask customers for personal details then at least send it from your official email addresses you amateurs! Reviewed on: 26th February 2024

Really friendly, helpful staff.

Really friendly, helpful staff. Slightly disappointed that my regular saver was not set up correctly last year so miss don better interest rate Reviewed on: 23rd February 2024

Great advice on which saving account to open for our...

Great advice on which saving account to open for our grandchildren. Reviewed on: 22nd February 2024

.My share of happiness.

Over the years my interactions with the Society have been by telephone. I cannot speak too highly of the professionalism and patience of the people who have helped me. In terms of savings I find the rates offered are always competitive. Reviewed on: 22nd February 2024

Savings due for renewal.

Savings due for renewal. Received paperwork in post with details of options for reinvesting. Straightforward and clear only query was the amount needed to put in box for reinvesting (did not know what interest would be so total amount not known). Quick phone call solved problem but would not have been necessary if explained on form. Got impression this is a common query but very pleasant phone with staff member Reviewed on: 22nd February 2024

3 months to transfer an ISA

3 months to transfer an ISA as unable to communicate with Lloyds Bank Reviewed on: 22nd February 2024

Interest updated

went in to Colchester branch, teller updated passbook for interest, left branch -could not be more simple Reviewed on: 22nd February 2024

Staff very helpful and explained everything.

Staff very helpful and explained everything. My financial adviser recommended you, I asked if he could sign a letter of authority on my behalf and I was told no because Saffron Building Society don't offer that service. Reviewed on: 22nd February 2024

Opened fixed bond one year ago in joint names.

Opened fixed bond one year ago in joint names. Account was opened with Applicant 2 as Applicant 1 & 1 as 2. I was told computer decides which applicant to name as applicant 1 regardless of how I chose to complete the application form. I asked why then did you have application forms reading Applicant 1 & Applicant 2 if the decision is left to the computer. I requested this be reversed - the a/c was closed & re- opened. Feb 24 a/c matured - I found names were still wrong way round. Again requested this was put right, £5000 sent to nominated bank a/c & bond re-invested. All forms were completed & sent. Upon maturity, the whole amount plus interest was paid to nominated a/c & bond account was left open with zero balance. I was told, once again, this was a computer error & I needed to arrange for the funds to be sent back. Therefore the computer decided to ignore my instructions & carry out a withdrawal for which your organisation holds no signed authority. However, the adviser would not carry out my request for a £5000 withdrawal without a signed authority from both applicants which I had to send by post, yet your computer could carry out a £25000 withdrawal with no authority & put it down to a ‘computer error’ - I did not transfer the funds back nor did I get a call back. Therefore if the customer is not valued why is the feedback important? Sorry if this is long, I have tried to stick to the main points leaving out many details. I feel disappointed and let down & now have no confidence Reviewed on: 21st February 2024

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