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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.68 (5599 reviews)

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4.72

Based on 5,599 reviews, last reviewed 24th Jan 2026

19% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Staff in the Halstead branch are very friendly espec... Staff in the Halstead branch are very friendly especially Lynn Bliss. I would definitely recommend Halstead Saffron walden to friends and family Reviewed on: 24th January 2026

Latest lowest rating:

2

The chat kicked me out when I was talking to and a... The chat kicked me out when I was talking to and adviser Reviewed on: 18th November 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Saffron Building Society Savings reviews (5599)

Review of the Saffron Building Society, Savings:

Customer support.

I went into branch with my husband as we were having a problem accessing our online savings.Staff on duty were more than helpful and very patient. We were helped with how to set up passwords and staff downloaded the app onto my phone. As we are older customers this support is invaluable and not something banks offer anymore. Indeed our bank no longer has branches we can access. Reviewed on: 6th May 2025

Excellent customer service from Debbia and Sophia

Excellent customer service from Debbia and Sophia regarding children's accounts. I received full information so I was able to make the best decision about my daughter's savings. Reviewed on: 21st January 2026

I spoke to Zoe on the phone today , thank you so muc...

I spoke to Zoe on the phone today , thank you so much for helping me. You are amazing , helping me out fastly and professionally l Reviewed on: 21st January 2026

It is a smart idea to open a branch in a small space...

It is a smart idea to open a branch in a small space in a library. People need people, not robots. Was served by Lewis in the new Braintree branch today. Reviewed on: 21st January 2026

Helpful call

My call was answered by Charlotte Hartnell who was very understanding of my request and as kind and considerate in the way it was dealt with. Reviewed on: 20th January 2026

Ally a credit to Saffron.

Ally a credit to Saffron. Dealt with my questions patiently and politely.Answered all my questions came away with all I needed to know. Reviewed on: 20th January 2026

Opened ISA and savings account today, excellent serv...

Opened ISA and savings account today, excellent service highly recommended. Reviewed on: 20th January 2026

Excellent review with Kendra in the Bishops Stortfor...

Excellent review with Kendra in the Bishops Stortford branch! Reviewed on: 20th January 2026

Brilliant service by Dan.

Brilliant service by Dan. Made it straight forward and was super patient with us. Helped them get around the 180 days ISA penalty Reviewed on: 20th January 2026

Exemplary service and assistance on phone today.

Jodie provided an exemplary service on the phone today. I contacted her about something arranged in the branch but they’d not got back to me. Reviewed on: 20th January 2026

We have never had a problem at the Brentwood branch.

We have never had a problem at the Brentwood branch. I would recommend them to anyone Reviewed on: 20th January 2026

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