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Saga reviews

Saga Logo
Rated Excellent 4.80/5

Saga reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 14,196 product reviews

Average score of 4.80/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
2%
Reviews for Saga have trended positively over the past 90 days

Saga's car insurance is praised for competitive pricing, helpful staff, and easy renewals, especially with their fixed-rate deals. Travel and health insurance get credit for good coverage and caring service when claims are needed. However, home insurance and some claims experiences often frustrate with poor communication, big price hikes, and slow or unhelpful responses.

Positive themes

  • Saga Car insurance is loved for competitive prices and helpful, friendly staff. (58 mentions)
  • Saga Car insurance renewals are easy and often come with fixed or reduced premiums. (17 mentions)
  • Saga Travel insurance offers good value and helpful service with clear policies. (5 mentions)

Negative themes

  • Saga Home insurance often frustrates with huge price hikes and poor claims service. (9 mentions)
Summarised by AI
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About Saga

Saga is an award-winning British insurance provider that creates products and services for people over 50.

With over 75 years’ experience Saga is renowned for its cruises, holidays and magazine. Saga is also highly regarded for its insurance and personal finance products – all developed for life beyond 50.

Saga, voted Best British Insurance Company 2025 by the Insurance choice awards, provides car, home, health and travel insurance and also offers a range of personal finance products including savings, investments and mortgages.

Saga at a glance

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Reviews for Saga

Showing 11 of 14196 company reviews Last reviewed within 7 days

Seamless renewal with excellent cover.

Health insurance 15th August 2026

Seamless renewal with excellent cover. Only thing which I didn't like was that the excess was increased without drawing this to my attention

Rated Excellent 5.00/5
Read more product reviews

Easy to contact and no pressure to buy.

Car insurance 14th August 2026

Easy to contact and no pressure to buy. Simple clear value for money transaction

Rated Excellent 5.00/5
Read more product reviews
  • 3.00/5

    no problems so far with this company

    no problems so far with this company

    {"display":"D J","full_name":"D J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    D J 13th August 2026
  • 5.00/5

    Purchased annual insurance.

    Purchased annual insurance. Delayed flight was part of the offer where you could use airport lounges

    {"display":"Roger H","full_name":"Roger H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Roger H 4th August 2026
  • 5.00/5

    Value for money.

    Good quality service and value for money.

    {"display":"DP","full_name":"DP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Health insurance
    DP 27th July 2026
  • 5.00/5

    Well Recommended

    Good deal, and service. Reminder each year and competitively priced.

    {"display":"Eric H","full_name":"Eric H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Eric H 19th July 2026
  • 5.00/5

    Good value insurance for today’s market offering val...

    Good value insurance for today’s market offering value at an affordable price

  • 5.00/5

    I have used Saga for car insurance for several years.

    I have used Saga for car insurance for several years. My finances are poor and they saved me a lot of money. I only have... I have used Saga for car insurance for several years. My finances are poor and they saved me a lot of money. I only have my pension so they have helped a lot. When I have had queries they have been helpful and friendly. I would recommend Saga to any seniors particularly those with money worries. Read more Read less

    {"display":"Jean C","full_name":"Jean C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jean C 16th July 2026
  • 5.00/5

    happy holidays

    My first experience of Saga was a claim for medical treatment when ill abroad. Handled smoothly, sympathetically and medical fees were refunded. This was in... My first experience of Saga was a claim for medical treatment when ill abroad. Handled smoothly, sympathetically and medical fees were refunded. This was in great contrast to an inexperience with another company. Since then I have always insured with them and have had excellent service in all communications with them. Read more Read less

    {"display":"JAB","full_name":"JAB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    JAB 3rd July 2026
  • 1.00/5

    DO NOT USE SAGA TRAVEL INSURANCE2

    We are both 73 years old and took out an annual travel insurance policy with Saga in November 2025. This cost £221.28 in late December... We are both 73 years old and took out an annual travel insurance policy with Saga in November 2025. This cost £221.28 in late December my wife had to be admitted to hospital with low down chest pains. After 8 hours at A and E she was told it was suspected gallstones. A scan in January confirmed this. I reported all this to Saga. They told me because it was undiagnosed not to pay the balance due on the holiday until it had been confirmed by a consultant. My GP consulted the hospital and confirmed it was gallstones. I reported this to Saga who then charged me an extra £342. 3 days before our holiday my wife finally got a telephone consultation with the surgeon at the hospital who confirmed gallbladder removal was the best course of action. I reported this to Saga who kindly told me that they were cancelling my policy as they could not cover my wife. After much outrage on my part they said they could do a single trip policy for an extra £295 !! We had no choice but to take it out with the holiday 3 days away. I asked about a refund on the annual policy and the guy said it should be about £192. When we returned from holiday I found out they had refunded just £112. It therefore cost us a staggering £746 for a one week holiday insurance. The moral of the story here is if you take out travel insurance with Saga DO NOT GET ILL. Needless to say never again with these shysters. It is an outrage and is just legalised ransom money. Read more Read less

    {"display":"Jim P","full_name":"Jim P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Jim P 27th June 2026
  • 5.00/5

    caring attetion

    caring attetion towards health issues

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