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Saga Reviews

Ratings based on 63 reviews Last review 3 days ago
3.27 / 5Good overall rating

Saga is a British company focused on serving the needs of those aged 50 and over. It has 2.7 million customers. Smart Money People is the place for Saga reviews. Read and write reviews to help increase trust and transparency in Financial Services

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Your Saga Reviews (63)

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19th May 2019

rip off Saga renewals

They get you on the books first year then increase premium on renewals. A joke, up by £90 on a £250 policy. When you call they waste 2 minutes holding you on telling you how they have all these great offers and the CEO wanting to know how well they h...

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They get you on the books first year then increase premium on renewals. A joke, up by £90 on a £250 policy. When you call they waste 2 minutes holding you on telling you how they have all these great offers and the CEO wanting to know how well they have done. You then get someone who can't tell you why its gone up so much and speculates. Go to another issuer and its less than the £250 from the previous year, I guess they are hoping you are old enough and don't understand your options to stick with them and be ripped off.

KD's avatarKDLevel 1
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2nd May 2019

Utterly hopeless

I'm in the process of changing my car, it's actually the same car, just a newer version. Saga say they can't cover me for the new vehicle and they can't tell me why they can't cover me, so I'll have to cancel it (I only paid for a years cover a week...

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I'm in the process of changing my car, it's actually the same car, just a newer version. Saga say they can't cover me for the new vehicle and they can't tell me why they can't cover me, so I'll have to cancel it (I only paid for a years cover a week ago) and arrange cover elsewhere, for which they're going to charge me £50. Utterly hopeless.

Rob's avatarRobLevel 1
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27th April 2019

Very high admin charges

I took out a car insurance policy in February. A couple of months later we decided that we needed a better car and so decided to trade our 2 old cars in and just have one newer model car. After ringing Saga up to cancel my new policy they charged me...

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I took out a car insurance policy in February. A couple of months later we decided that we needed a better car and so decided to trade our 2 old cars in and just have one newer model car. After ringing Saga up to cancel my new policy they charged me 75 pounds admin costs for the pleasure! 25 pounds for setting up the policy which I didn't know, and 50 pounds for cancellation. Thanks Saga insurance. Please read the small print on policy before the cooling off period.

M Hayward's avatarM HaywardLevel 1
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4th March 2019

SAGA, overcharging for phone quotes by more than double

My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to...

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My grandma (who is 84, but well) rang up SAGA as her yearly travel insurance was due to run out, as she was only due to take one trip this year, she requested a price for a 2 week holiday. She thought it was expensive but thought it was just due to her age, so paid the £300.
She then spoke to me, I thought that this was rather extortionate and checked on online price comparison sites, where I could get the same insurance, from SAGA, for around £120.

She rang them back (within 2 hours of taking the policy out) and they refused to do anything. Their only defence was that "the policy sold over the phone had £12 million cover rather than the £10 million available online. I have also complained to them and received a very bog standard reply admitting that the £2 million was the only difference in the products

From a company specialising in the elderly, this seems very unfair behaviour. She was not renewing an existing policy, and was not given the option of a cheaper policy on the phone (who would pay nearly £200 extra for that extra £2 million cover on top of the £10 million available?!).

This seems like a very shady practice on their part, especially given a large proportion of their customers likely do not use the internet for insurance quotes.

Rebecca's avatarRebeccaLevel 1
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4th January 2019

UNFAIR ADMIN FEE

Really bad service I had to scrap my car due to mot failure with at least 6 months left of insurance which I had paid...

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Really bad service I had to scrap my car due to mot failure with at least 6 months left of insurance which I had paid upfront.
I telephoned Saga who said I could get a refund, then I received an email saying that their admin charge was almost half of the entire years fee! MOST UNFAIR.
A manager eventually rang back to say that if I get another car in the next 10 months they would take £50 off if I insure with them.

I am an OAP with a limited income and can't afford another car, THIS IS UNFAIR and brings this insurance companies reputation to a new low, what a disgrace.

M Pearson's avatarM PearsonLevel 1
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11th November 2018

Saga Motor Insurance - SCAM OUTFIT?

Insurance was reasonably priced, HOWEVER following a small bump I needed them to make a claim against a third party and was unable to due to the ineptitude of the claims department. KEEP AWAY FROM THIS MOTOR INSURER, IF IT WASNT FOR THE WELL KNOWN...

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Insurance was reasonably priced, HOWEVER following a small bump I needed them to make a claim against a third party and was unable to due to the ineptitude of the claims department. KEEP AWAY FROM THIS MOTOR INSURER, IF IT WASNT FOR THE WELL KNOWN BRAND I WOULD BE SUGGESTING THEY ARE A SCAM OUTFIT.

Paul's avatarPaulLevel 1
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3rd November 2018

Dissapointing

Overlooked my renewal by a couple of days, Saga would not backdate it. Renewal premium had rocketed by £60 from last year's despite having no claims for over 25 years. Was told by advisor on the phone that if I wished to cancel within 20 days a fee of ...

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Overlooked my renewal by a couple of days, Saga would not backdate it. Renewal premium had rocketed by £60 from last year's despite having no claims for over 25 years. Was told by advisor on the phone that if I wished to cancel within 20 days a fee of £5 would apply, this turned out to be £5 + £25 + plus days already insured when I did ring them again with the intention to switch to a cheaper company. Been with Saga over 10 years, their motto of it being a cheaper insurance for well over 50s is a complete myth, and they hold no loyalty whatsoever for old customers. I feel I have been stung badly by them, definitely be looking elsewhere next year . Shame on them.

Bill Smith's avatarBill SmithLevel 1
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23rd October 2018

ACCIDENT REPAIRS

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We had quite a bad experience with Saga Insurance Underwriters, we found them to be quite rude and very unhelpful. Initially they could not find a body shop Toyota repair centre in or around the Birmingham area? The nearest on their list was 34miles away and they refused to collect the car.
If we went with someone local outside of their listed contractors they would not provide a courtesy car which was included in our Policy with Saga. We had several conversations with Saga but they were not very helpful. We will not be renewing our Policy with Saga due to the unprofessional way the claim has been dealt with.

Carol Jukes's avatarCarol JukesLevel 1
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18th August 2018

INCOMPETENT

I would not recommend Saga to my worst enemy. They are incompetent and their internal communications are entirely non-existent. I really hope I never have to make a claim; they aren't even capable of setting up a simple car insurance policy without...

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I would not recommend Saga to my worst enemy. They are incompetent and their internal communications are entirely non-existent. I really hope I never have to make a claim; they aren't even capable of setting up a simple car insurance policy without making numerous errors.

Jacquie Owden 's avatarJacquie Owden Level 1
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17th July 2018

Reliable cover at a reasonable price

We have recently changed to Saga for our car insurance as the price was very good, we have not (thank goodness) needed to claim for any damage so I cannot comment on that. However when dealing with the call staff I have found them very helpful and...

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We have recently changed to Saga for our car insurance as the price was very good, we have not (thank goodness) needed to claim for any damage so I cannot comment on that. However when dealing with the call staff I have found them very helpful and polite. I would recommend giving these a go.

Lynda Jones's avatarLynda JonesLevel 1
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7th December 2017

Very expensive renewal quotes

Used SAGA for two cars over many years. Initially, premiums were very competitive and customer service was excellent. However, despite never making a claim on either motor policy, the renewal premiums for the same cars began to rise very...

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Used SAGA for two cars over many years. Initially, premiums were very competitive and customer service was excellent. However, despite never making a claim on either motor policy, the renewal premiums for the same cars began to rise very significantly. I think SAGA were taking advantage of auto renewal and trying to sneak in massive rises, hoping their customer wouldn't notice or challenge the increases.


Well, they were noticed and were challenged - resulting in a small reduction for being a loyal customer. However even after the reduction, it was easy to find alternative motor insurance offering the exact same cover for well under half the price. Result? This loyal customer bought motor insurance elsewhere. Lesson? Don't let insurance companies take your loyalty for granted. Use price comparison sites and vote with your cheque book.



Hopefully, SAGA will eventually get the message and start treating "loyal customers" with more respect Might then give them another chance.

Anonymous's avatarAnonymousLevel 1
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19th October 2017

Biggest scam ever experienced

Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the...

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Biggest scam ever experienced. Took out their insurance for home emergency. Very quick to take your money. But when it came time for a claim, they stepped back and pleaded ignorance, claiming that a third party uses their name and provides the services and thus they are unable to assist. Third party turns out to be none other than the AA and they turned out to be just as devious as SAGA and started delaying tactics then sending their inspector 10 months later, to be told the emergency leak was to be paid for.
Now SAGA, have played a cunning ploy. The same home home emergency policy can only be taken in conjunction with a SAGA home insurance policy. Double slam dunk by SAGA.
Thank you SAGA, thank you for robbing elderly customers of their hard earned income and delivering ZILCH.

Junaid Siddiqui's avatarJunaid SiddiquiLevel 1
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