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Saga reviews

Saga Logo
Rated Excellent • 4.82/5

Saga reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
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  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 17,001 product reviews

Average score of 4.82/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Saga have trended positively over the past 90 days

Saga car insurance is loved for its competitive prices, helpful UK-based staff, and easy claims process, giving peace of mind especially to older drivers. Travel insurance gets praise for great cover, friendly service, and smooth claims, though some find it pricey. Home insurance and health insurance have mixed reviews, with many unhappy about steep renewal hikes and poor claim handling.

Positive themes

  • Saga Car insurance offers great value with friendly, helpful UK-based staff. (60 mentions)
  • Saga Travel insurance is easy to arrange with helpful staff and good cover. (19 mentions)
  • Saga Car insurance claims are handled smoothly and with great care. (8 mentions)

Negative themes

  • Saga Home insurance renewal prices have soared with poor claim service. (5 mentions)
Summarised by AI
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About Saga

Saga is an award-winning British insurance provider that creates products and services for people over 50.

With over 75 years’ experience Saga is renowned for its cruises, holidays and magazine. Saga is also highly regarded for its insurance and personal finance products – all developed for life beyond 50.

Saga, voted Best British Insurance Company 2025 by the Insurance choice awards, provides car, home, health and travel insurance and also offers a range of personal finance products including savings, investments and mortgages.

Saga at a glance

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Reviews for Saga

Showing 11 of 17001 company reviews • Last reviewed within 7 days

Absolutely terrible service.

Car insurance • 22nd September 2026

Absolutely terrible service. Team in South Africa try but aren't empowered or trained. Took over an hour to add a person to my policy, and... Absolutely terrible service. Team in South Africa try but aren't empowered or trained. Took over an hour to add a person to my policy, and took three different agents to do this. And don't try to contact their customer support here in the UK -- they are even worse (in particular Sue Buckle, the manager, and Sara Wilmore, another more junior manager). Read more Read less

{"display":"spencer d","full_name":"spencer d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Operators always efficient and friendly

Travel insurance • 22nd September 2026

Operators always efficient and friendly

{"display":"Maggie Racz","full_name":"Maggie Racz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to speak to staff via telephone, answering all...

    Easy to speak to staff via telephone, answering all questions to my satisfaction.

    {"display":"Sue","full_name":"Sue","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Sue 21st September 2026
  • 5.00/5

    Contacted via phone to change credit card details.

    Contacted via phone to change credit card details. operator was fast and arranged details. Also paid car insurance and managed to get a cheaper deal.

    {"display":"Lynne ","full_name":"Lynne ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Lynne 20th September 2026
  • 5.00/5

    Very satisfied

    Very satisfied with excellent service

    {"display":"Birdcage","full_name":"Birdcage","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Birdcage 20th September 2026
  • 5.00/5

    Cheerful but not cheap .

    Pleasant helpful and professional felt I was valued.

    {"display":"Columba Cox","full_name":"Columba Cox","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Columba Cox 20th September 2026
  • 5.00/5

    Easy and competitive.

    Easy to obtain a quote for travel insurance and very competitive.

    {"display":"Geoff","full_name":"Geoff","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Geoff 20th September 2026
  • 5.00/5

    Car insurance renewal, happy with price, documents c...

    Car insurance renewal, happy with price, documents clear. Renewal sent in a timely manner enabling time to review

    {"display":"Susan N","full_name":"Susan N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Susan N 18th September 2026
  • 5.00/5

    Good value, friendly and helpful staff.

    I have held SAGA home insurance for many years and have found it to be good value for money, with exceptional cover. Every time I... I have held SAGA home insurance for many years and have found it to be good value for money, with exceptional cover. Every time I have had to call to renew, I have always found the staff knowledgeable, friendly and very helpful, with nothing being too much trouble. Read more Read less

    {"display":"Victor Reed","full_name":"Victor Reed","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Victor Reed 18th September 2026
  • 5.00/5

    We made a claim fora holiday we had to cancel,due to...

    We made a claim fora holiday we had to cancel,due to my husband being hospitalised and unable to fly. After providing all the necessary details,... We made a claim fora holiday we had to cancel,due to my husband being hospitalised and unable to fly. After providing all the necessary details, our claim was successful,with no problems at all. Read more Read less

    {"display":"Anne H","full_name":"Anne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Anne H 18th September 2026
  • 5.00/5

    Excellent service when problem arose.

    Excellent service when problem arose. dealt with thoroughly without any hassle and excellent zero excess.

    {"display":"MR D","full_name":"MR D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    MR D 17th September 2026

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