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Saga reviews

Saga Logo
Rated Excellent • 4.82/5

Saga reviews

Verified business Last reviewed within 7 days Insurance choice awards winner
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 20,001 product reviews

Average score of 4.82/5
5 star
91%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Saga have trended positively over the past 90 days

Saga’s insurance products often impress with helpful, friendly staff and competitive pricing, especially for car and travel insurance. Many appreciate the ease of renewal and the peace of mind from fixed-price deals. However, there are frequent grumbles about steep premium hikes, poor claims handling, and frustrating customer service delays, particularly with home and travel insurance.

Positive themes

  • Saga Car insurance is praised for friendly, knowledgeable staff and excellent customer service. (62 mentions)
  • Saga Car insurance offers great value with competitive prices and fixed 3-year deals. (16 mentions)
  • Saga Travel insurance is valued for covering pre-existing conditions and good customer support. (7 mentions)

Negative themes

  • Saga Home insurance customers often complain about huge premium hikes and poor claims service. (6 mentions)
  • Saga Car insurance users report sharp price increases and poor handling of renewals. (5 mentions)
Summarised by AI
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About Saga

Saga is an award-winning British insurance provider that creates products and services for people over 50.

With over 75 years’ experience Saga is renowned for its cruises, holidays and magazine. Saga is also highly regarded for its insurance and personal finance products – all developed for life beyond 50.

Saga, voted Best British Insurance Company 2025 by the Insurance choice awards, provides car, home, health and travel insurance and also offers a range of personal finance products including savings, investments and mortgages.

Saga at a glance

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Reviews for Saga

Showing 11 of 20001 company reviews • Last reviewed within 7 days

Excellent

Car insurance • 22nd October 2026

Very easy to access details and complete all what is required. Thank you

{"display":"Barbara Evans","full_name":"Barbara Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Have not as yet made a claim so difficult to be spec...

Car insurance • 22nd October 2026

Have not as yet made a claim so difficult to be specific but telephone experience with staff and options has always been good.

{"display":"John O","full_name":"John O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Very helpful staff who set up my annual insurance.

    Very helpful staff who set up my annual insurance.

    {"display":"Josephine ","full_name":"Josephine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy and good price not claimed so difficult to tell...

    Easy and good price not claimed so difficult to tell going forward

    {"display":"MRS C","full_name":"MRS C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    MRS C 22nd October 2026
  • 4.00/5

    travel Insurance

    best value for money when required

    {"display":"john s","full_name":"john s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    john s 21st October 2026
  • 5.00/5

    Excellent value for money.

    Excellent value for money. Good deal offered for my car insurance

    {"display":"Karla ","full_name":"Karla ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Karla 21st October 2026
  • 4.00/5

    Saga Car Insurance Review

    Good reliable service at a very competitive price compared to over insurance companies.

    {"display":"Roger M","full_name":"Roger M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Roger M 20th October 2026
  • 5.00/5

    Very straightforward travel insurance.

    Good price, easy to arrange travel insurance. Very good communications and pre travel advice.

    {"display":"Sue M","full_name":"Sue M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Sue M 20th October 2026
  • 5.00/5

    Just the Best.

    Just the Best. The scheme where you set the cost the same over 3 Years, just helps so Much.

    {"display":"David R","full_name":"David R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    David R 20th October 2026
  • 5.00/5

    Good renewal premium.

    Very good on price, it was cheaper on renewal.

    {"display":"Louise R","full_name":"Louise R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Louise R 20th October 2026
  • 5.00/5

    A great insurance as I feel safe

    A great insurance as I feel safe

    {"display":"Andrew S","full_name":"Andrew S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Andrew S 20th October 2026

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