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Saga: Car insurance reviews

View other Saga products
4.83
Based on 9,560 reviews, last reviewed 24th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
0%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026
M E's avatar
M E

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026
Linda's avatar
Linda
Read all reviews See your review

About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (9560)

Review of the Saga, Car insurance:

Card renewal - bad practice

1
2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023
M chambers's avatar
M chambers

Car Insurance

5
Value for money cover and efficient service Reviewed on: 12th August 2022
Paul Davies's avatar
Paul Davies

Very professional

5
Today I simply needed to inform Saga of a change to vehicle and hence registration plate update. The person I spoke to was very professional and the service was excellent. Unfortunately I didn’t get his name. First class customer service. Reviewed on: 1st August 2022
taylor_s42@sky.com's avatar
[email protected]

Fixed Price Guarantee

4
Brilliant idea to fix price for a number of years as it saves time having to review offers annually. Reviewed on: 19th July 2022
Wile E Cayote's avatar
Wile E Cayote

Car troubles

4
Car bumped the person who bumped me was also with saga caused confusion with paperwork garage recommended was hopeless,saga awarded damages because or unacceptable delays Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

Car troubles

4
Car damaged by other driver garage car was repaired at were a nightmare, Saga understand my complaint and generated a fair money settlement because of delays and paperwork errors. Reviewed on: 18th July 2022
robert corbett's avatar
robert corbett

A complete let-down

1
I have always thought that Saga was a trusted name in insurance. However after the treatment I have received over the last three trying to settle a claim after someone crashed into us I cannot express anything but disappointment. Saga washed their hands completely of the case, referring us to their underwriters who bogged us down in a lengthy legal dispute even though the other driver admitted full responsibility. Reviewed on: 16th July 2022
Stephen Brown's avatar
Stephen Brown

Decent cover

4
OK and as I am lazy and they have good customer service I continue using. Reviewed on: 12th July 2022
David McGregor's avatar
David McGregor

Just can't speak to them

2
I had an accident on Saturday. Reported it on Sunday and got a claim number. Told I would get a call on Monday. Now Thursday. Despite emailing them (No reply) and calling (told very busy, call back later and the line goes dead). So Far ZERO customer service. Reviewed on: 30th June 2022
Scott LAnglands's avatar
Scott LAnglands

Shocking service

1
One of their customers hit me. I’ve won my claim and been chasing my access for 5 WEEKS!! They ignore my emails and trying to speak to someone on the phone is IMPOSSIBLE. Good luck to anyone that takes out a premium with them or god forbid has an accident with their terrible drivers. Matter is still ongoing and I’ve now had to formally complain. Awful service. I’d recommend my insurance AGEAS-amazing. Saga? TRAGIC. Reviewed on: 10th June 2022
Em's avatar
Em

The worst customer service

1
All fine until I claimed for a windscreen replacement. They sent National Windscreens to do the work. Heavy handed fitter damaged my car dash while doing the job. Subsequently denied it of course. Saga said it wasn’t their problem and there was no basis for me to claim on my insurance for the damage their agent had inflicted. Outrageous. Reviewed on: 6th June 2022
Alan's avatar
Alan

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