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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent service and when you really need it they go out of their way to help you speedily and efficiently.

I had to put a claim in last year when another driver’s car hit my car. When I called Saga my claim was quickly dealt with and despite delays caused by Covid my claim was settled in a timely manner. The call operator led me through the whole process and was very helpful and informative. Very good service and delivered in a friendly and efficient way!, Reviewed on: 29th September 2021

Spot on service

The whole process was done over the phone which suited an OAP such as me Reviewed on: 29th September 2021

Excellent Customer Service

Always very helpful staff and you never have to wait for ages for the phone to be answered! Reviewed on: 29th September 2021

Safe with Saga

Based on several years of good quality insurance policies with Saga. Reviewed on: 29th September 2021

Thay have been the best insurance company I've dealt with

They are always there if you need advice. Nothing is ever to much trouble for them. Reviewed on: 29th September 2021

Good value for money

Always very helpful with operatives that are very knowledgable Reviewed on: 29th September 2021

Professional and Reliable

Competitive quotes, sound company so gives peace of mind which is what you need at the times you need it. Reviewed on: 29th September 2021

Value for money, excellent service

Always good value, with excellent service. Reviewed on: 29th September 2021

There when needed

I have alays managed to speak to someone direct whether its for my holiday Insurance or my car insurance. I selected them originally due to their reputation and have always felt I made a good decision Reviewed on: 29th September 2021

Great service when required .

I chose to renew my car insurance with Saga although it was not the cheapest I knew if required then the service would be great . Unfortunately I did have to make a claim although the incident was not my fault. The service was fantastic and was a peace of mind and the repairs to my car was spot on , no short cuts , was given a courtesy car while mine was being repaired and no exspence spaired. Reviewed on: 29th September 2021

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