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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

View other Saga products

4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Great service easy to use

Hassle free easy steps to follow Reviewed on: 26th August 2020

Incompetent

Horrendous increase + 3 times increase. Customer service - polite but less than helpful. I paid outright but they still set up a renewed DD. ( fuming). Cancelled. But dubious they have implemented the cancellation! I do NOT recommend Saga! Reviewed on: 18th October 2023

Massively overpriced

Renewal 64% increase to £1200 . ‘Compare the market’ had several quotes of around £200 for similar cover levels. Customer for 13 years and have clearly allowed myself to be ripped off by not changing insurer Reviewed on: 14th October 2023

Appalling service

We had a burst pipe in the roof space 15 December 2022. We told driers needed before any repair work. . No driers installed until 15 March. No plasterers or decorators were able to come until 25 May, after that it 6 weeks before light fittings replaced. Arranged to get carpet quote ourselves and saga to reimburse us 15 July. Work all finished August. Total of 50 phone calls, numerous emails, many unreturned phone calls. Had a letter of apology from Saga for long delay, and overall lack of communication. Was sent a bouquet of flowers plus £350 compensation. However had still to pay total of £550 excess and renewal of insurance had gone up £100. Haven't a good thing to say about my dealings with Saga house insurance. Reviewed on: 11th October 2023

Cover laid out easy to read

Good cover easily laid out,full cover shown Reviewed on: 11th October 2023

Home Emergency Cover waste of time

When my father reached out after my mother passed away regarding a ‘home emergency’ he was told erm erm erm this isn’t covered! Then when asked if I could speak to a supervisor, the telephone went dead after 29minutes, very convenient! Let me suggest to Saga ‘customer service advisers’ should be able to in the very least provide customer service. Training in empathy and how to articulate themselves should be on the agenda also. Absolutely disgraceful, I expected so much more. Reviewed on: 4th October 2023

Rip off

Been with Saga for years, latest renewal comes in at £98.43 from £40 something. Even on Confused comparison site they quote me £44. Emailed them but no response so gone to Admiral for £45.48 Reviewed on: 25th September 2023

They never answer the telephone

We had a problem in the house Liking water from one radiator or a pipe in our room. My husband was calling then The telephone call was interrupted. Call again , they never answer the telephone He was waiting long time . We have the carpet wet and my husband ulledcthe carpet to see it. We had a disaster our sleeping room waiting today to call again. It is very frustrating . I don't recommend Saga to anybody. Reviewed on: 14th September 2023

Ramped up price then offered to see if they could do it cheaper when I challenged them

Got a renewal notice for home insurance. Not made any claim at all but price had gone up by over 65% I rang to challenge and the call handler offered to run through another quote to see if it would be cheaper. I said thanks but no as didn't appreciate the attempt to ramp thee price on an auto renewal then offer a new quote when challenged. Seem to have forgotten that trust in insurance contracts works both ways Reviewed on: 13th September 2023

Stress less

We are fed up shopping around evert year for insurance so we took out the three year fixed price available with Saga for home and car insurance. Since prices just seem to rise every year it seemed sensible and we are glad we did especially with recent price hikes. Reviewed on: 30th August 2023

Rip off

£500 more expensive than others avoid Reviewed on: 27th August 2023

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Saga: Home insurance reviews

91% decrease in 5 star reviews

75% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Saga Home insurance reviews (2707)

Great service easy to use

Incompetent

Massively overpriced

Appalling service

Cover laid out easy to read

Home Emergency Cover waste of time

Rip off

They never answer the telephone

Ramped up price then offered to see if they could do it cheaper when I challenged them

Stress less

Rip off

Do you have a different Saga product?

Want to see more from Saga?

Stocks and shares ISA

Life insurance (discontinued)

Van Insurance (discontinued)

Join Smart Money People

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