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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3106 reviews)

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4.76

Based on 3,106 reviews, last reviewed 14th Sep 2026

36400% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good communication Good communication regarding policy information. Fair prices. Reviewed on: 14th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3106)

An excellent experience

A good friendly service. I feel safe when dealing with Saga Reviewed on: 28th September 2021

Great customer service and prompt response to claims

Although I am computer literate when it comes to insurance I prefer to speak to someone on the phone. It is always easy to speak to Someone at Saga, they are customer friendly and kind. Reviewed on: 28th September 2021

The best plain speaking and readily accessible home insurance company

Each year the policy document sent at same time. It always describes in clear terms any changes to policy. The policy itself describes in simple language what is being covered and often itemised costs. Where issues are not clear telephone help is rapidly accessible to explain. Reviewed on: 28th September 2021

Renewals

Each year when the renewal arrives I am always surprised that the new quotation price is a reasonable one. Saga are the only company that on renewal I do not have to start shopping around for new quotes. Reviewed on: 28th September 2021

Valued and value for money

Saga keep in touch with me and not to sell me anything , so I feel valued and the policy offered me everything I needed and at a competitive price . Reviewed on: 28th September 2021

Caring

Always reminds me and reasonably priced. Reviewed on: 28th September 2021

Excellent

I've always had positive response from Saga. It's never been negative Reviewed on: 28th September 2021

Lost hearing aid

I am only able to hear in one ear which requires a hearing aid (private) because National Health hearing aids are not suitable, I have a particularly severe hearing loss, and when I lost it at a Garden Centre I did all I could to inform them of my loss and encourage them to search for the item, which is very small. I did this on two occasions once when I realised the aid was lost and once again in the morning to ensure that they had searched. They did search, but declared that the vacuum cleaner was industrial and there would be no problem hoovering it up . I immediately informed Saga and stated that such was my hearing loss that I required the hearing to be supplied by my Audiologist who could issue me a replacement within 24 hours any weekday. This was vital because this back up enables me to be able to hear which is not possible without a specialist aid. Your service was superb, I arranged for the original details of purchase through my audiologist to be forwarded to Saga and a cheque was very promptly dispatched and a replacement aid able to be supplied without delay. Exceptional service from your company you are highly rated in my opinion. I also hold motor insurance with your Company who dealt with a no blame case very quickly, and a replacement car was delivered promptly. Reviewed on: 28th September 2021

Excellent customer service

After ringing to pay for house insurance & going through to the wrong area, I was told I would get a call back. Within a couple of minutes this happened. It makes a lovely change for companies to do what they say they are going to do. Reviewed on: 28th September 2021

Customer Service

Customer service is swift and clear. Reviewed on: 28th September 2021

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