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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2710 reviews)

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4.69

Based on 2,710 reviews, last reviewed 9th Mar 2026

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

First Class Service. Called Emergency as had a leak dripping from the bathroom down to the kitchen. Spoke to knowledgeable call handler who logged my issue with their appr... Read more Reviewed on: 9th March 2026

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2710)

Review of the Saga, Home insurance:

service

Always good service provided when required Reviewed on: 11th September 2021

Simple, cost effective and quick.

It was just a few minutes of my time, Saga home insurance matched my previous insurer and was several hundred pounds cheaper, could not fault them. Reviewed on: 17th September 2020

The service I've had is very good.

I have always been dealt with by office staff very well, they have a good telephone manner and all of them over the years have always been very helpful and respectful. Reviewed on: 17th September 2020

Saga Safe Home Insurance

I insured my House Contents Insurance with Saga this year and know it is the start of a long relationship. I am confident I will not have to look anywhere else for my future insurance needs. Reviewed on: 17th September 2020

great insurance

was surprised when I called Saga as all ways told they were expensive best quote and with more covered than other companies may this continue Reviewed on: 17th September 2020

Very helpful

When moving from England to Scotland my old insurers who I had been with for 11 years were not interested in insuring my new house (they gave me a very very high quote) phoned Saga and the person was so helpful and a very good quote will continue to get my house insurance from them and hopefully this year my car as well Reviewed on: 17th September 2020

Great cover

Our Saga home insurance is as safe as houses. Reviewed on: 17th September 2020

perfection

within a month of purchasing the house, building/contents and boiler service insurance, had a call saying they are coming around to do boiler service. First class, may it continue. Reviewed on: 17th September 2020

They treated me as a human being.

I rang after discovering that my insurers of 10+ years had not given me new for old cover, despite asking. When I needed help, advice and support, they were not there for me and I felt intimidated. Saga made me feel that I was a genuine person, gently explaining things (I'm officially in the vulnerable category). Not quite sure what my insurances mean because am cognitively impaired, but feel that I can trust Saga. Reviewed on: 16th September 2020

Very helpful and very efficient service

Received my renewal quote from my current insurer which was 60% more expensive than last year, had received a quote from saga by post and followed it through with saga and was delighted with the service I received Thank you Saga Reviewed on: 16th September 2020

Home claim

Last year my husband was robbed of his work bag which contained house and car keys, phone, cash including working cash float. Bank card, driving license and other sundry items of monetary value. As we were due to go on holiday the following day i had to get all the important locks to our property changed. Although it took a while we were able to claim back approximately one third of the loss on our SAGA home insurance policy. Further to this, the year before I lost a gold bracelet of sentimental value and was able to replace the lost item with a piece of similar quality due to my SAGA household insurance policy. Very good service from Saga. Reviewed on: 16th September 2020

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