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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.8 (2707 reviews)

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4.69

Based on 2,707 reviews, last reviewed 3rd Nov 2025

91% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

Think of a number and double it . Just received my renewal it has increased by more than double .Great difficulty contacting them to cancel and get written verification,, received v... Read more Reviewed on: 3rd November 2025

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2707)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Prompt pay out

Prompt pay out, our claim was settled very quickly. Reviewed on: 23rd September 2025

Very easy to set up the home insurance cover and arr...

Very easy to set up the home insurance cover and arrange a direct debit Reviewed on: 21st September 2025

Reliable and trustworthy

Reliable and trustworthy plus great value for money Reviewed on: 20th September 2025

Premium price, poor service, especially for bereaved

Saga could not offer suitable cover for my late mother's house while was empty and awaiting sale. Given the age profiling of the company, I find this disappointing. Just when I needed assistance in looking after a loved one's estate, they let me down. The telephone contacts are lovely to talk to, but seem to act as a messenger between underwriters and the customer. Lots of being waiting for a response from another department. I can see that this is preferable to being transferred from one number to another, but it's rather disjointed. I'm guessing that Saga are a broker for several insurers. The reduced cover was advised mid-term, so I found cover elsewhere. I have had a renewal reminder several days after cancelling the policy, which means that I have to phone again to ensure that they are not going to try to take the premium.... Reviewed on: 19th September 2025

We are both satisfied with the service we get from S...

We are both satisfied with the service we get from Saga home insurance they look after us well with problems we had in past year so grateful for all their help Reviewed on: 19th September 2025

Good courteous friendly service, with staff fully kn...

Good courteous friendly service, with staff fully knowledgeable Reviewed on: 16th September 2025

Good provider of home insurance

Good provider of home insurance Reviewed on: 14th September 2025

Good value, excellent customer service

Good value, excellent customer service Reviewed on: 14th September 2025

Good value

Good value policy, been with Saga a few years now. Reviewed on: 14th September 2025

A great choice

Excellent value, reputable company, good customer service. Reviewed on: 11th September 2025

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