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Saga: Home insurance reviews

View other Saga products
4.69
Based on 2,709 reviews, last reviewed 17th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025
SANDRA K's avatar
SANDRA K

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026
Timmy Gee's avatar
Timmy Gee
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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

1
We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025
Elizabeth C's avatar
Elizabeth C

Always knowledgeable and considerate

5
I have always found Saga to be helpful in always explaining their policies. Reviewed on: 1st October 2021
Pauline's avatar
Pauline

Peace of mind

5
Everything I require from home insurance is taken care of ,so I can rest easy . Reviewed on: 1st October 2021
peter clegg's avatar
peter clegg

HOME Insurance

5
I have always had good service, friendly and helpful staff. Have never had to make a claim, but currently on a two I I have been with Saga for years, getting the magazine and currently have contents and buildings insurance on a two-year policy which saved me some money, with no increase for the second year. they have consistently given me a most equitable price for contents and buildings insurance, and cheaper that other companies in the past. Previously had car insurance too, but no longer have a vehicle. Reviewed on: 1st October 2021
Maureen O'Hare's avatar
Maureen O'Hare

very efficient service

4
Given good service over many years Reviewed on: 1st October 2021
1dec1252's avatar
1dec1252

Excellent service

5
I got what I wanted plus more for the same price I was paying another provider. Reviewed on: 1st October 2021
Paul Dalton's avatar
Paul Dalton

Home insurance simply best

5
Great service and price and personal service delighted customer Reviewed on: 1st October 2021
Lynn Riddle's avatar
Lynn Riddle

Great Company

5
I insure my car and my home through Saga who beat all the comparison sites and the staff are very friendly and helpful Reviewed on: 1st October 2021
Mick Ireland's avatar
Mick Ireland

Great insurance and great customer service

5
For the first time in years I had to make a claim on my house insurance. I was impressed by the prompt response and communication. There was an initial attempt to repair the item then a replacement was made. Very friendly service Reviewed on: 1st October 2021
AmandaB's avatar
AmandaB

Excellent service

5
Clear explanations given by courteous, helpful staff. Reviewed on: 1st October 2021
Su Bank's avatar
Su Bank

Efficient service

5
Helpful and friendly service simple to access no hassle. Reviewed on: 1st October 2021
L Perry 's avatar
L Perry

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