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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.76 (3105 reviews)

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4.76

Based on 3,105 reviews, last reviewed 10th Sep 2026

36300% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great job. Great job. Well done. Thank you. Reviewed on: 10th September 2026

Latest lowest rating:

1

Money grabbing as soon as a claim is made. Money grabbing as soon as a claim is made. Everyone is difficult to deal with. This is after 10 years of paying over £1000/year Reviewed on: 26th August 2026

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About this product

Saga provides home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for two years if there are no changes, even after most types of claim. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Home Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Home insurance reviews (3105)

Always ready to help

Received car insurance quote for 2020/21 and was alarmed at the increase in price compared to last year. Did a comparison check and found a premium with another company which was considerably more acceptable. Reported this to Saga and said I wouldn't be renewing with them this time. A very accommodating lady called Norma, was quick off the mark and adjusted the figures quite considerably and made it worth my while to stay as a customer. A really good service, thank you Norma. Reviewed on: 12th September 2020

Adaptable

The only compa y that listens to what you want Reviewed on: 12th September 2020

Excellent Company

I have my house buildings and contents cover and my car insurance with Saga. The customer services are always outstanding, they never leave you hanging on the phone even throughout the present Crisis. I can trust them completely and have no reservations at all they are a very reputable company.. Every year I always shop around for cheaper prices because sometimes Saga are more expensive but before buying I always tell Saga what the another company’s offer is and they always try to match it within a few £’s and even if it’s still a bit more you have to realise the quality of the Saga company so it’s worth it to stay with them. Reviewed on: 12th September 2020

Very Friendly Service

No matter what time you call them, Saga agents are very tactile. A credit to the company and their parents. Oh! and very knowledgable. Reviewed on: 12th September 2020

SAGA

They always come up trumps! Their House insurance were very helpful after a tall fir tree was blown down, the tree also flattened the old style railings between our garden and that of our neighbours in February 2020. Both claims were dealt with very swiftly thus saving a lot of stress to me. Their car insurance is very competitive and it is so easy to contact SAGA by telephone. Their staff being courteous and helpful. Reviewed on: 12th September 2020

Good

Could go cheaper but wouldn’t get the same cover. Had everything we want. Reviewed on: 12th September 2020

responsive support

Excellent phone based help. All queries were resolved quickly. Helpful and polite staff Reviewed on: 12th September 2020

Great cover at great prices

Saga offers comprehensive home insurance for a great price. They also offer rewards for their customers through Possibilities. Reviewed on: 12th September 2020

Saga Home Insurance

I have been with Saga for my home insurance for several years and cannot contemplate a better insurer. Reviewed on: 12th September 2020

Carpet claim

Unfortunately I was not covered as my claim was deemed an “accident “ The circumstances were quite difficult to explain as it was down to my daughter being seriously ill at the time. The call handler was very sympathetic and although I was not covered on this occasion I received a little hamper and a letter from Saga. It was a lovely kind gesture at a very difficult time Reviewed on: 12th September 2020

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