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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Have already recommended !

Renewing policy is very easy with no fuss . Any queries are dealt with quickly & efficiently . Reviewed on: 30th September 2021

Unbelievably Quick Response

We've had two occasions to call Saga for help and they sorted out both problems within hours. Very impressed - they kept us up-to-date as to what was happening and this kept us stress free. Very happy with them! Reviewed on: 30th September 2021

Best cover for money that I have managed to find with a 3 Year fixed premium offer.

I don’t get “tested” with a large jump in premium on renewal that I then have to negotiate down to a sensible level. This annoying practice has put most contenders out of the running. Good cover, sensible premium and fair practice. Reviewed on: 30th September 2021

P:rofessional, Efficient, Caring, Satisfaction.

A very short while ago I had a leak from my loft into the lounge during the late evening. I contacted the help number and in no time at all I had a Plumber booked for the next morning, The Plumber arrived as expected and found a burst pipe and made a satisfactory repair. He even sucked up any standing water and cleaned the area. It was a perfect result with no further problems. Total satisfaction. Reviewed on: 30th September 2021

insurance by saga

Find the whole process easy to follow and got old fashion paper documents in the post!!. Reviewed on: 30th September 2021

Good value home insurance

Three years fixed rate & less than last year. Superb Reviewed on: 30th September 2021

Very helpful people

I've used Saga for a few years and am very pleased with their products and services. Recently they were very helpful when I had to delay a payment as my D.D. had not been paid due to lack of funds. They were understanding and let me delay for a few weeks until I had the money to pay that monthly installment. Reviewed on: 30th September 2021

Long standing company.t

A company you can trust. Not kept hanging on the phone for someone to answer. Don't have to press numerous numbers for different options. Home Insurance is an excellent policy. Reviewed on: 30th September 2021

A piece of cake!

Everything aspect of Saga is easy to understand, no jargon to read through…. Just click through the various option and before you know it, you’re insured! Customer services are easy to get a hold of too! Reviewed on: 30th September 2021

Customer Service

Fast, helpful , friendly and efficient staff. No wait for calls to be answered. Reviewed on: 30th September 2021

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