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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Having home and contents insurance with Saga has been fantastic.

My experience with Saga has been a good one. The staff are courteous, knowledgeable and very helpful. I have not had any problems with Saga. The cost of my Home and Contents insurance is very reasonable and I will be recommending Saga to. All my close friends and my family members. Saga is an honest and trustworthy company to be associated/do business with. Carry on the good work Saga you are doing great. Reviewed on: 29th September 2021

Good solid company

Very efficient, Speaking to a human by far the best no robots. Reviewed on: 29th September 2021

Easy peasy insurance

Great value for money , easy online application cannot fault Reviewed on: 29th September 2021

Great company

Really good service. Easy to contact and very helpful staff. Reviewed on: 29th September 2021

Best home insurer

We have been customers of SAGA for many years now. When our boiler broke down during a cold winter, they gave us hotel accommodation and had the boiler replaced really quickly. Just one example of timely, efficient service when we've been in need Reviewed on: 29th September 2021

helpful and polite staff

The staff have gone out of the way to match the price and recommend the best insurance deal Reviewed on: 29th September 2021

Full coverage for an affordable price

Great customer service, very helpful staff and affordable. Reviewed on: 29th September 2021

Reliable and value for money

I haven't had to make a claim yet but feel reassured that when I do it will be straightforward and comprehensive. Reviewed on: 29th September 2021

House Insurance

Reliable and try to look after existing customers with the cost. It's so easy to switch insurance these days to get cheaper, better deals but SAGA give you reasons not too. Reviewed on: 29th September 2021

A quality company with great service.

As above no more to say, they are great. Reviewed on: 29th September 2021

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