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Saga: Home insurance reviews

Name: Home insurance
Rating: 4.69 (2709 reviews)

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4.69

Based on 2,709 reviews, last reviewed 17th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

WEB SITE EXTREMLY EASY TO USE. WEB SITE EXTREMLY EASY TO USE. GOT THE RIGHT COVER FOR ME WITHOUT COSTING A FORTUNE. GREAT VALUE FOR MONEY. LOW OR NO EXCESS ON MY POLICY, COULD CHOO... Read more Reviewed on: 14th October 2025

Latest lowest rating:

1

82 year old neighbour left in the lurch Our elderly neighbour had a major kitchen floor yesterday late afternoon. It was impossible to speak to anyone at saga. We had to stop the leak and sp... Read more Reviewed on: 17th February 2026

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About this product

Saga provide home insurance policies that can cover buildings only, contents only or both combined.

Saga offers two levels of cover, Saga Plus and Saga Select. With Saga Plus, you can expect to pay the same price for 3 years if there are no changes, even after most types of claim. If you cancel during the year, you won't be charged a cancellation fee.

Saga home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Home insurance reviews (2709)

Review of the Saga, Home insurance:

Woefully poor emergency claims experience

We are in the middle of an ongoing and still unresolved EMERGENCY PLUMBING CLAIM after four and a half weeks. The Claims team don’t understand about basic customer service, saying they’ll get back you and then nothing happens so we always have to phone them - our phone time to them is now about ten hours. They use an emergency plumber that you can’t contact over the weekends. You can’t ever speak to the same person twice even if you have their name, neither will they give you the Network Manager’s name or contact details nor put you through to anyone who can actually make a decision. It’s “not their protocol” apparently so you’re at the mercy of one of 80 telephone operators who aren’t allowed to make decisions and just sound bored as they repeat ad nauseam “there’s nothing I can do”. I actually doubt the Network Manager exists, because they should have contacted us yesterday and we’re still waiting. They also demonstrate poor competence - they arranged for a second plumber to contact us; heard nothing so we phoned them - turns out they don’t even do the type of work we need and had told Saga that but Saga didn’t bother to let us know. Our claim has been escalated to the invisible Network Manager so now no one in the Claims team can do anything apparently, not even to arrange for another (third or fourth by now?!) plumber - meanwhile we’ve been 4 and a half weeks without water! We have lodged our complaint and were supposed to have heard from the Complaints team on Monday - to date have heard nothing. I can’t find anything about their emergency KPIs, probably because they know they won’t meet them. Meanwhile the leak is getting worse, we are STILL awaiting a plumber (great emergency service!) and this claim is costing Saga more by the day due to their total incompetence. Reviewed on: 5th March 2025

Excellent cover

I took out the home contents cover and my boiler stopped working and I am covered for multiple visits with no excess including parts and labour. A brilliant service with peace of mind! Reviewed on: 29th September 2021

Easy to renew and guaranteed renewal price

If you are claims free renewal automatic which is ideal for me. Reviewed on: 29th September 2021

Competitive

Competitive price for the cover, knowledgeable operatives. Reviewed on: 29th September 2021

Very competitive product

I find Saga home insurance to be very easy to understand,straightforward layout of what cover is on offer. Being retired, I spend a lot of time checking lots of offerings from different insurance companies, and find Saga best value for money Reviewed on: 29th September 2021

ALWAYS GOOD SERVICE

I have used SAGA for many years for home insurance, holidays and car insurance, too. Without exception the staff are always friendly , helpful and knowledgeable - the product is pretty good, too! Reviewed on: 29th September 2021

Home Insurance

Competitive price from a 300 year old home which is listed, in a conservation area and a World Heritage Site. Easy to renew, friendly people who are happy to help. Reviewed on: 29th September 2021

A company you can trust

I have various insurances with Saga and every time I phone with a query they are so helpful and courteous. Would recommend then to anyone. Reviewed on: 29th September 2021

Excelent service

Excelent service when I made a claim for an accident in the home. Prompt response and great follow up. Reviewed on: 29th September 2021

easy to arrange by phone and good value

Compared to my previous provider much better value and not being keen on any internet bank transactions was able to pay by debit card over the phone. Reviewed on: 29th September 2021

Good level of cover for competitive price

Very easy to follow website. Good prices and well defined extras. Cover details all shown so easy to pick the level of cover you require. Reviewed on: 29th September 2021

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