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Saga: Travel insurance reviews

Name: Travel insurance
Rating: 4.78 (1549 reviews)

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4.78

Based on 1,549 reviews, last reviewed 9th Sep 2026

43700% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Unfortunately I had to cancel a trip to Canada due t... Unfortunately I had to cancel a trip to Canada due to a relative passing away. They refunded my air fare etc. without any problem. Reviewed on: 9th September 2026

Latest lowest rating:

1

Bad experience Notified Saga of a minor ear infection which was 4 days .into a 5 day treatment with antibiotics and was charged an additional premium of £852 as I wa... Read more Reviewed on: 26th August 2026

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About this product

Saga travel insurance offers specialist coverage for over 50s.

There are three levels of cover –Essential, Standard and Plus. Saga travel insurance provides cover for most pre-existing medical conditions and you have the option to protect up to nine family and friends of any age.

Saga travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Travel insurance reviews (1549)

always very helpful

Easy to deal with and always very helpful Reviewed on: 14th August 2025

Expert assistance with policy change

Simone was helpful and friendly and made the change to our joint policy very straightforward. Reviewed on: 14th August 2025

Excellent service and pleasant and efficient staff

I have used Saga Insurance for my holidays for many years. This year was the first time I needed to make a claim as I had to cancel my holiday as the result of kidney problems and the dangers of flying. Everything was dealt with speedily and I received an appropriate amount of compensation. I was most impressed with Saga's telephone responses and the work of the insurance company. Reviewed on: 14th August 2025

Easy phone consultations

Always able to have full discussion with your advisors over the phone to get the best terms available. Reviewed on: 14th August 2025

knowledgeable and helpful with pre existing medical...

knowledgeable and helpful with pre existing medical issues, also on adding new items Reviewed on: 14th August 2025

Travel Insurance Angels

When I was hospitalised abroad, I was sent to a private hospital who were used to dealing with Saga and the claims process was carried out quickly and easily with just a phone call and customer services were lovely, so wouldn’t hesitate to use them again. Reviewed on: 14th August 2025

When I called for travel insurance both ladies were...

When I called for travel insurance both ladies were very helpful polite and friendly and explained everything to me . My hubby and I were waiting for some results to come back. The ladies were extremely helpful. Reviewed on: 14th August 2025

Service with a smile

Always helpful and when having to make a claim for cancellation they could not have been better . Their attitude is always kind giving good advice and are always up beat many thanks . Reviewed on: 14th August 2025

60 Day annual policy for over 60’s is excellent valu...

60 Day annual policy for over 60’s is excellent value for money compared to the market Reviewed on: 14th August 2025

I needed to change my cover and they were helpful an...

I needed to change my cover and they were helpful and knowledgeable. Reviewed on: 14th August 2025

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