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Sainsburys Bank: Car Insurance reviews

Name: Car Insurance
Rating: 1.63 (156 reviews)

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1.54

Based on 156 reviews, last reviewed 23rd Dec 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

Easy and professional experience Easy and professional experience Reviewed on: 8th October 2024

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on th...

Sainsburys Bank Car Insurance reviews (156)

Review of the Sainsburys Bank, Car Insurance:

Sainsbury's Bank Car Insurance

I purchased car insurance online through Sainsbury's Bank in July 2023. The policy looked fine, and the cost was very reasonable and Sainsbury's are a trusted household name. I recently upgraded my mobile phone and somehow managed to lose, amongst other things, most of my emails, importantly the welcome email from Sainsbury's Bank which included my web reference policy number. So I cannot log in to my Sainsbury's Bank online portal to make a claim as I do not have the web refere... Reviewed on: 27th August 2023

Does what it says

Reasonably priced, great customer service Reviewed on: 22nd August 2023

Terrible

I recently took put car insurance with them I received a letter 14 days after date, advising me I needed to contact them. I tried several times could not get through, i went on their portal to update the details they required . I then received my updated policy documents on the portal . Thinking all was well ,till I suddenly received a refund without any notice. I tried again to call unable to get through to query if the refund was an error . A few days later a letter arrived 2... Reviewed on: 19th August 2023

SAINSBURYS MOTOR INSURANCE

I do not think they want more business regarding motor insurance. My renewal is due first week in September (only 16 days away) they do not send out renewal invitations in good time (not got one yet) If I go on line it says it will expire at the renewal date. I can not renew because I do not have the auto renewal box checked. (it says telephone to renew). When you do they never answer the phone. But not to worry I have changed my motor insurance to another provider from renewal ... Reviewed on: 15th August 2023

Rubbish service, useless website - avoid!!

Just awful service - very poor website which and surly staff in call centre - very unhelpful.... Reviewed on: 10th August 2023

no human customer support

I wanted to cancel my auto renewal- system online would not action- phoned the 'helpline' over 20 times over 2 days- no reply- just cuts you off- no option anywhere I can find to obtain help- This is the worst online insurance offering I have ever experience- My insurance advice for free- no £40 fee- do not use Sainsburys- stick to retail shopping. Reviewed on: 7th August 2023

sainsburys motor insurance

Sainsburys motor insurance is a horrendous company to deal with. Staff give different answers to ongoing dispute - clearly need training properly. Rude, unhelpful, cut me off, don't adhere to GDPR standards and won't honour policy. Reviewed on: 5th August 2023

Charged for changing address

tried to change our address on the website for car insurance quoting us just over £28, thought I was doing it wrong so rang them, it is correct they charge you for changing your address !! We have changed our address with everyone and they are the only people who have charged us to do that, on the website it says you can do it free online, but when you ring they say it's an admin fee ? really ? £28 for change one address to another absolutely outrageous !!!!!!! ... Reviewed on: 3rd August 2023

Good for new drivers

A simple policy easy to understand for new drivers and those with years of NCB. Reviewed on: 30th July 2023

Cancelling policy

Worst experience of my car insurance history. 49 calls to the number given and I was immediately cut off. One hold for over 1 hour. Spent a whole week trying to cancer. Eventually I Cancelled my direct debit then things began to move forward. After a bit of two and fro, logging a call back I was called immediately by an Extremely pleasant customer service agent. Policy now cancelled. Website and app all out of date and recorded Messages stating there is a high demand on a Monday... Reviewed on: 28th July 2023

Do not use

The under writers are marker study and they are they have no customer service, please don’t put yourself through the stress. By far the worst company I have ever dealt with. Reviewed on: 11th July 2023

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