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Sainsburys Bank: Home insurance reviews

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1.71
Based on 102 reviews, last reviewed 6th Sep 2025
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
16%
See only 4 star reviews
8%
See only 3 star reviews
2%
See only 2 star reviews
4%
See only 1 star reviews
70%

Latest highest rating:

5

Good price and easy to buy BUT Good price and easy to buy BUT Sainsbury’s are not doing house insurance in the future (hence why a low “recommend to others” score. Reviewed on: 6th September 2025
Chris W's avatar
Chris W

Latest lowest rating:

1

Very disappointed with two aspects of this insurance... Very disappointed with two aspects of this insurance from Sainsbury’s (Davies Group). Firstly we lodged a claim for accidental damage to our TV over a... Read more Reviewed on: 2nd September 2025
Steve Prince's avatar
Steve Prince
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About this product

Sainsbury’s Bank has two levels of home insurance cover: Home and Home Plus.

Both policies can be tailored with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time.

Sainsburys Bank home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsburys Bank before, you can also leave a review and share your experience.

Sainsburys Bank Home insurance reviews (102)

Review of the Sainsburys Bank, Home insurance:

Absolutely Disgraceful

1
I am absolutely disgusted with Sainsbury's. I contacted customer service, if that’s what you can even call it!! Due to me being very poorly I missed a direct debit payment, I spoke to them 4 times in a day. I asked if they could possibly wait one week for my payment. They had even sent me a text message saying that if you are experiencing difficulty to call them and they will help and sort out a payment plan or add the payment onto the next monthly payments. I asked the girl on the phone who she had spoken to to ask if they could help? Did she speak to someone on Teams? Her reply was “it’s none of your business!” Excuse me, I am the customer here, she kept over talking me and was extremely rude. Sainsbury's have not treated me fairly at all! They are cancelling my policy and I have even advised them of my circumstances. I asked to speak to a manager, the girl said well you can’t! I raised a complaint and I was told well it won’t be any good because you won’t get a reply for eight weeks and your policy will be cancelled today. Please do not take out a policy with Sainsbury’s. They do not have any customer care whatsoever! I came off the telephone and I was in tears from the way I had been treated and spoken too. Reviewed on: 24th August 2022
Jeff Tally's avatar
Jeff Tally

Buying insurance without hassle

5
Originally buying house insurance online as it worked out cheaper than buying by phone but I had to check a question and contacted by phone. Girl offered to complete the transaction I said it was cheaper online, no problem she let me have it at the online price. Was very pleasant all the way through. Reviewed on: 24th December 2015
Anne Bethell's avatar
Anne Bethell

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