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Sainsburys Bank: Home Insurance reviews

Name: Home Insurance
Rating: 1.95 (94 reviews)

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1.64

Based on 94 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

43% decrease in 1 star reviews

in the past 90 days

16%

71%

Latest highest rating:

4

Competitive prices, but.... Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always ... Read more Reviewed on: 27th August 2024

Latest lowest rating:

1

Awful experience! Awful experience! Go elsewhere. Reviewed on: 26th February 2025

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About this product

As a homeowner, your house is likely your most valuable asset, so adequate protection is vital. Whether you require buildings insurance, contents insurance, or a combination of the two, finding the right insurer is important. Check out our Sainsbury’s Bank home insurance reviews to learn more about the provider and its policies.

Sainsbury’s Bank has two levels of home insurance cover: Standard and Home Plus. Both policies can be strengthened with optional extras, including enhanced cover for both buildings and contents. Sainsbury’s Bank also has a smartphone app to manage your policy at any time. The app allows you to make changes to your policy without any admin fees.

The right home insurance policy for you will depend on your requirements. You may be looking for the provider that can offer the most additional extras for the strongest level of protection. Comparably, you may be looking for a basic level of cover for the lowest cost. Whatever your needs, find out if Sainsbury’s Bank is right for you by reading our Sainsbury’s Bank home insurance reviews.

Have you had a home insurance policy with Sainsbury’s Bank? Tell us which level of cover you chose and whether you opted for any additional extras. Did you need to make a claim, and if so, how well was it dealt with? Did you use the smartphone app? Would you recommend your policy to family members or friends?

Whether good or bad, leave a Sainsbury’s Bank home insurance review today. Together, we can help people like you make better decisions.

Sainsburys Bank Home Insurance reviews (94)

Review of the Sainsburys Bank, Home Insurance:

Awful experience!

Awful experience! Go elsewhere. Reviewed on: 26th February 2025

Competitive prices, but....

Competitive prices, some things you can do online but otherwise any queries or complications you need to call up their call centre. That's not always proved helpful even with simple queries and they can't or won't provide an email address which would save hanging around on the phone. If you have more than one policy (I also have car insurance) then in theory you can link policies so details appear in one place. In practice, i've had to use two different log ins and email addresses (one my wife's) and it took a complaint to get a simple issue resolved in order to log in for both policies. It would be great if customers were rewarded with a discount for giving extra business, but not the case in having two policies with Sainsburys. Reviewed on: 27th August 2024

Extra out and about cover

I took the insurance out last December but recently wanted to make sure a new iPhone would be covered so had to speak to a representative. They were very friendly and knowledgeable and the difference I had to pay for £2,000 cover was only £2.62 until the end of my policy. Reviewed on: 24th August 2024

No trust in Saisbury

Thought I was insured with Sainbury which, I trusted. Two years into my policy I found out I was insured with Pretige Broker, could never login, Had no details about my policy. This year telphone, well before my policy ran out, I requested documents to be sent to my home with in days not weeks, he quoted me a price approximatley £300, when the last day of my insurance was due I had to ring in, price jumpped to £600. Made a complante to CEO of Sainsbury he just kicked it into touch. Prestige is terrible to deal with, when I eventually got a document to show who I was realy insured with it was a Belgium company, not protected like UK. Reviewed on: 24th August 2024

seamless

Just a seamless experience and always willing to negotiate on the renewal price. Reviewed on: 24th August 2024

renew quote increase 230% with no claims made

renew quote came through with price nearly 2.5x previous year (no claims made). When I reran quotr as new customer price increase was about 30% which is what I would expect. Unable to contact Sainsburys via phone to find out why. Reviewed on: 22nd July 2024

Unacceptable service

Very frustrating. We have a flood claim that has been approved and agreed which has been running for 8 months. we received an enquiry reg the age of the property after agreeing the settlement figure. We now cannot get a response from the loss adjuster and are completely in the dark and have been for 6 weeks.. I tried talking to Sainsburies for some assistance. But as this element of their process is contracted out, they're not interested and wouldn't even register a complaint Reviewed on: 14th February 2024

Phoned the line for bereavement. - Don’t bother

Phoned the line for bereavement.. needed to change my dads name over to my mothers on a joint bank account. I have power of attorney as my mother is old & deaf. Every company was brilliant except Sainsbury. They do nothing y use the access codes & required a copy of the death certificate & copy of power of attorney & to say their attitude was short was an understatement ( yes Gillian at Glasgow). & person previous. The worse company I have dealt with considering it was a name change of a joint account. Reviewed on: 15th January 2024

Appalling customer service-do not use them!

I paid monthly for my home insurance & when it was up for renewal I decided to pay it all in one go & did so over the phone, I then cancelled my monthly direct debit with them & went on holiday for 2 weeks. imagine my shock on returning to see 2 letters from them stating that they had cancelled my insurance as I still had 1 months outstanding payment on my DD-so I had been on holiday & my home wasn't even insured! I called them & they were awful, blaming me saying it was my fault etc then they informed me they would return my premium I Had just paid minus £44 for "admin", I kid you not! I argued with them & got nowhere so I sent a letter to their head office plus several emails, nothing, their customer service is absolutely appalling! I dread to think what would have happened had I needed to make a claim with them as they really don't care about their customers, I would never use them again, they are the worse in the business Reviewed on: 13th January 2024

Took yearly and monthly premium

They issued 2 x policies, one monthly and one yearly, when I discovered this I was told it would take 2 x months to get my money back, will not be renewing with them. Reviewed on: 23rd October 2023

Payment method failed and left uninsured

So their renewal offer said they would try to collect payment 5 days before renewal but 19 hrs it’s expiry (19:27 in the evening) they email to say that the payment failed. I called the next morning to be advised that since the renewal did not take place the policy has been cancelled and the time period, now barely 36hrs, means that the policy cannot even be reinstated. I was then advised to obtain a new quote. Of course everyone knows trying to shop around for insurance at the last minute it’s super expensive and so SainsburyBank Insurance just cost me a load of stress and worry for being uninsured and the extra to purchase some last minute insurance. It’s almost as though they are closing the unit and don’t want the business. well good bye Sainsbury’s. Reviewed on: 17th October 2023

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