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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

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4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

basic no frills service account

basic account avoids monthly package charges and fulfills all round basic service requirements! Reviewed on: 6th November 2019

Poor customer service in Windsor branch

Tried to open a bank account with my daughter in Windsor branch ready for college in September, id provided of recent savings account statement and passport but was advised needed driving licence and utility bill in addition. Difficult to provide as she does not have these as living at home without driving licence. Went to Nat West with same documents and no problem to open account. Member of staff on reception was very unhelpful and indifferent to trying to help at all. Reviewed on: 16th July 2019

Professional

Wonderful staff. Very friendly and helpful. Reviewed on: 23rd June 2019

Improvements Over Time

Initially it was a poor service and product, between myself and my family we all has fraud issues happen, but Santander have really stepped up their security recently and I feel much more confident that my money is safe. I've found the customer service to have really improved too so I'm being provided an all round much better service and product these days. Reviewed on: 13th May 2019

Old fashioned account.

This is a good basic current account without any charges for day to day banking whilst in credit. Reviewed on: 10th May 2019

Ease of opening

Opened account online. Everything went totally smoothly and received all cards and pin numbers within a week. Reviewed on: 16th April 2019

Excellent Service

Easy to set up, hassle free banking. The staff were helpful, organised and very professional. Highly recommended. Thank you x Reviewed on: 16th April 2019

Great product

I have been with Santander for many years. Great friendly and helpful staff. Lots of nationwide branches. I make full use of the online banking facility...would be lost without it now! Reviewed on: 10th February 2019

Fantastic 5* service all round

Fantastic customer service from fantastic friendly staff with unbeatable knowledge. Reviewed on: 4th February 2019

Joined for £100 incentive wish I hadn't

Poor service. Account fee has kept creeping up Reviewed on: 4th February 2019

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