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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.1 (323 reviews)

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4.10

Based on 323 reviews, last reviewed 6th Apr 2026

1300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Simple banking without frills, fluff or fees I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnece... Read more Reviewed on: 6th April 2026

Latest lowest rating:

1

They are so rude, they mess up and don't hold themse... They are so rude, they mess up and don't hold themselves accountable for the issues that they have caused. Putting there customers into debt and not a... Read more Reviewed on: 4th March 2025

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (323)

Review of the Santander, Basic current account:

Great Bank

I have been with them for years, always find them great, even the call centres :) Reviewed on: 22nd November 2019

Hiked up overdraft charges

Works fine, no actual problems on a day to day basis, but be warned, if you have an overdraft Santander will squeeze a monthly charge of around 30 quid out of you. Reviewed on: 4th April 2017

Brilliant bank account

No overdraft to worry about, helpful customer service,and if you sign up to online banking,you can also get cash back with some retailers too. Reviewed on: 15th March 2017

the best bank with a fabulous customer service

profesional team,and very good customer services Reviewed on: 17th February 2017

Santander current account

Okay. Nothing special. Thinking of switching from this bank due to appalling savings returns. Reviewed on: 12th February 2017

Every Days a Santander Day !!

Never seem to get the ," WOW " feeling in my local branch, Experience a few " Wronge information " given to me , Staff are very quick to blame others , rather than resolve to a good outcome for the customer..... Santander Smiles where are you ?? let's get back to improving basic customer service that exceeds expectations !! Reviewed on: 12th February 2017

Ease and online banking

I appreciate that this current account is easy to use and if I want to change anything staff are friendly and helpful. I also like the safety measures for their online banking as well as how well set out and easy to view the online banking system is compared to other banks. Reviewed on: 11th February 2017

Great Banking Provider

Great Bank I been with Santander most of my banking life. I had a savings account when they were Abbey National from a early age. I will stay with them and I dont see myself leaving. Reviewed on: 10th February 2017

Basic but sound

Always helpful when there is a glitch in their system. When new software at Santander resulted in my new address not being updated and important bank letters going astray the company offered me financial compensation and a fulsome apology. Reviewed on: 9th February 2017

Good customer care, easy to transfer, no problems experienced

Highly recommend santander for their customer services Reviewed on: 9th February 2017

Reliable

Helpful when face-to-face and queues are usually short too. However they could go above and beyond by offering more services tailored to you,for example emailing new offers o on accounts. Reviewed on: 8th February 2017

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