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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (331 reviews)

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4.12

Based on 331 reviews, last reviewed 17th Apr 2026

1900% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

All the team at Santander Tunbridge Wells are amazing All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful... Read more Reviewed on: 17th April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Santander Basic current account reviews (331)

Review of the Santander, Basic current account:

My santender account is good enough to use.

I find my Santander account easy to manage and I couldn't think of a better account to use being at university. When I opened my student account I was given an overdraft with 0% interest which doesn't need to be paid back until I finish university. Moreover, whenever I'm in need of assistance I always come off the phone or away from the branch feeling as though I have gained all the help I need in order to solve my problems. Reviewed on: 29th April 2015

Bad service and so much charges

Not happy with them at all , they don't pay you any interest even if you have 10000 on your account but the charge you so much if you use little overdraft.. thieves Reviewed on: 6th February 2017

Basic current account, basic indeed

Basic account, poor interest rates but acceptable for your bog-standard current account. Good service however if you lose your card. Reviewed on: 6th February 2017

fantastic bank

santander has been my bank for over 15 years now,i have a current account a isa and my mortgage with them,customer services are absolutely brilliant,quick to sort out any problems ,i feel very secure with them and trust them 100% Reviewed on: 5th February 2017

Leaving due to no offer of improved account or reason to stay

got this account without looking around, no interest or perks that appeal to me. leaving for a better deal elsewhere where my money can actually do some of the work for me Reviewed on: 4th February 2017

Student account

Went in branch to transfer some money lady told me all about the discounts/ cash back that was on offer and emailed me the info. Reviewed on: 4th February 2017

Santander security

Ive got to say santander is the best bank out there for security, you need numerous passwords to even log into your account. I highley praise this bank for the security messures compared to all the other banks ive banked with. Reviewed on: 1st February 2017

great

i have never had issues with them, and they are always happy to help Reviewed on: 16th January 2017

Always helpful

Banked with Santander for many years and have never had a problem. Staff are always helpful in the branches and also over the phone. Reviewed on: 15th January 2017

Any problems phone them up and they are very helpful and very reasonable

Insufficient funds and got charges. Phoned up and they dealt with it and waviered the fees Reviewed on: 8th January 2017

Great service

Always happy to help, very responsive Reviewed on: 7th January 2017

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