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Santander: Cash ISA reviews

Name: Cash ISA
Rating: 4.35 (81 reviews)

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4.35

Based on 81 reviews, last reviewed 21st Apr 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

22%

10%

22%

Latest highest rating:

5

Very reliable app, good comms, good deals. Very reliable app, good comms, good deals. Reviewed on: 21st April 2026

Latest lowest rating:

2

Poor customer service Only open 3 days per week only 1 member of staff working behind counter Reviewed on: 23rd January 2026

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About this product

Santander have a range of ISAs with a choice of fixed rates and variable rates.

The Santander Easy Access ISA needs a minimum deposit of £500 to open the account. Santander offer a one year or two year fixed rate ISA. You can manage your account via telephone banking, branch or by online and mobile banking.

Santander cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Cash ISA reviews (81)

Good, effective and polite customer service

Whenever I have an issue with anything to do with my bank account, or need any advice, the customer service in my local branch has always been polite, friendly and they have fixed any issues quickly and effectively. Reviewed on: 5th September 2016

Very good customer service.

What I have especially liked about Santander is their customer service. Any questions have been dealt with promptly and clarification always provided if I have needed it. Reviewed on: 5th September 2016

123 Light

I opened the 1-2-3 account with Santander and was happy with it until the upped the fee and lowered the interests. It was costing me to have the account so I called and they switched me to the light version which is cheaper and I still get a decent cashback rate. People on the phone are always helpful Reviewed on: 5th September 2016

helpful staff in the branch and easy to use online banking.

I have needed to transfer money recently and although I am not Tech-savy I found it easy to do online. If I have difficulty doing anything online, then I know that I can go into my local branch and they will always help me. Reviewed on: 5th September 2016

quick at sorting problems

i have always found them quick to sort out any problems as long as you can explain the problem in a way they understand. Reviewed on: 1st September 2016

Good but hard to get my money when I neec it

Good bank, nice people. When I needed to transfer £50,000 they are very reluctant and send me round in circles. It takes me 3 weeks to eventually transfer my money even though I had my correct ID. Apart from that everyday banking is easy, polite and quick. Reviewed on: 30th August 2016

Easy to use service

Easy to use online service. Never had any issues and love the online banking app. Reviewed on: 30th August 2016

Santander Savings

Excellent online portal and telephone helpline. One of the better interest paying accounts even with recently increased monthly fee. Access is 24/7 with faster payments available to /from other accounts without delay even on a bank holiday. Reviewed on: 30th August 2016

Great :)

Always so helpful and will answer any questions asap :) Reviewed on: 17th February 2016

Mismanaging your money

I opened my second Santander ISA, having been a regular saver into my home savers issue 1 account. I opened the product over the phone after enquiring in my local branch. After discussing all products open to me with an advisor, I my decision at home. However, i now wish to close the account and put the funds into my current account as part of a house deposit I am due to pay on a recent purchase. Despite my loyalty to Santander I am encountering problems in doing so. I am being pushed into a mortgage interview I do not want to have. I already have a mortgage in place and are near exchange, but this is falling on deaf ears. I have also only now discovered it is a postal isa and thus am apparently required to apply in writing to get the money. It is a relatively small amount I wish to have access to and I am becoming exasperated by the whole process. I am also being sent endless volumes of account summaries and current balances on all of my accounts. There are Santander letters everywhere in my house! Reviewed on: 29th April 2015

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