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Santander: Cash ISA reviews

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3.32
Based on 72 reviews, last reviewed 23rd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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33%
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24%
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11%
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7%
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25%

Latest highest rating:

4

The process for setting up the ISA was long winded,... The process for setting up the ISA was long winded, and the call centre did not alwats help. It took a long time for them to get the account opened. Reviewed on: 15th September 2025
WLG's avatar
WLG

Latest lowest rating:

2

Poor customer service Only open 3 days per week only 1 member of staff working behind counter Reviewed on: 23rd January 2026
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Kev
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About this product

Santander have a range of ISAs with a choice of fixed rates and variable rates.

The Santander Easy Access ISA needs a minimum deposit of £500 to open the account. Santander offer a one year or two year fixed rate ISA. You can manage your account via telephone banking, branch or by online and mobile banking.

Santander cash ISA reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Cash ISA reviews (72)

Mismanaging your money

2
I opened my second Santander ISA, having been a regular saver into my home savers issue 1 account. I opened the product over the phone after enquiring in my local branch. After discussing all products open to me with an advisor, I my decision at home. However, i now wish to close the account and put the funds into my current account as part of a house deposit I am due to pay on a recent purchase. Despite my loyalty to Santander I am encountering problems in doing so. I am being pushed into a mortgage interview I do not want to have. I already have a mortgage in place and are near exchange, but this is falling on deaf ears. I have also only now discovered it is a postal isa and thus am apparently required to apply in writing to get the money. It is a relatively small amount I wish to have access to and I am becoming exasperated by the whole process. I am also being sent endless volumes of account summaries and current balances on all of my accounts. There are Santander letters everywhere in my house! Reviewed on: 29th April 2015
Laurajo's avatar
Laurajo

MOUNTAINS OF PAPER!

3
I opened a Santander ISA accounts a few years ago (online). Although I have never deposited any funds into this account I seem to be getting a high volume of paper from them...telling me my balance is £0, or that rates are going down etc...surely in this digital age, there's a better way of communicating with me! Reviewed on: 22nd March 2015
Michael Fotis's avatar
Michael Fotis

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