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Shawbrook Bank: Loans reviews

Name: Loans
Rating: 4.84 (694 reviews)

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4.77

Based on 694 reviews, last reviewed 24th Oct 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

quick and stress free process applying for my loan was quick and stress free Reviewed on: 21st March 2025

Latest lowest rating:

1

POOR CUSTOMER SERVICE Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. ... Read more Reviewed on: 24th October 2025

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About this product

You can get a Shawbrook Bank loan for amounts between £1,000 and £50,000.

The online application for a Shawbrook loan gives you an instant decision and they look at every customer’s financial circumstances individually. Terms are available for between one and seven years.

Shawbrook Bank loan reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Loans reviews (694)

Review of the Shawbrook Bank, Loans:

Very bad bank

Awful service This bank should not be in business, I took out a loan earlier this year with them, I got a little nervous when starting with them as they requested an account link so they could access my personal bank account, but as it was through a secure service I thought it was ok, I got the loan and all was ok made a few payments then I though I would settle the loan as my savings was looking healthy and I got a better interest rate offer from my personal bank so I though less payments and less debt so I would close the account TROUBLE started. I could not close the account online and had to phone in the call center sounded like a children's play pen so much noise I could hardly hear what the gent was saying, I managed to get the settlement amount and how to make the payment but then I got a barrage of questions. 1) where did you get the money to settle the account 2) can you afford to settle this account 3) what is your salary. Which I was a bit taken back as this is the type of questions you ask when taking a loan but I answered them 1 month later I get a call, first off I needed to answer security questions to find out what the call was about so I first had to confirm that it was Shawbrook bank, after that I got the barrage of questions again keeping in mind that the loan has been settled and the account is closed, I know this as I received 2 letters in the post letting me know this When I asked why they need this now I was told it is because of the FCA, now I have had loans with a few banks over time and I have NEVER BEEN ASKED THIS, the agent mad me feel like I was in an FBI interrogation, he asked me where the source of funds came from so I said it was a loan forgetting that I had originally answered savings to that question then cam the investigation type question "But you originally answered from savings?" I said I took it from savings and some from a loan what does it matter, "it because of money laundering" so I am now the criminal who settled my account with Shawbrook bank Friday morning NOW I AM PISSED this is un fair treatment of a client HOW IS THIS OK, then we all cry when the government what's one bank with crypto so clowns like this can close down!!! Reviewed on: 12th May 2023

It was 10 min and I receive the money in my bank

All I can say it was very easy for me Reviewed on: 20th February 2019

Quick and Easy application

The application process was quick and easy, information about my loan was transparent and understandable. Reviewed on: 18th February 2019

Good

Quick and easy process. Would come back in future Reviewed on: 16th February 2019

Took a loan to pay off a credit card

Fast and easy! The money was in my bank the same day. Reviewed on: 14th February 2019

Simply brilliant

Straight forward. Lovely people. Reviewed on: 11th February 2019

Great understanding

A very professional and personal service. Easy to understand with no hidden costs. Reviewed on: 11th February 2019

best company ever

I will recommend friends and family there are reasonable i loanl I find it very easy especially when you're doing it online no hassle the payments are very reasonable amount you want and then length you pay back Reviewed on: 11th February 2019

Clarity of product and advice

Easy friendly company to deal with. Reviewed on: 11th February 2019

Fast and simple process

Online application which was very clear and straight forward. Phone call the following day, account credited the day after that. Reviewed on: 10th February 2019

A great Customer Focussed Team

They care and they are fair. A superb group who I would recommend to anyone Reviewed on: 10th February 2019

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