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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.85 (1782 reviews)

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4.85

Based on 1,782 reviews, last reviewed 13th Jan 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent & efficient customer service with tailor m... Excellent & efficient customer service with tailor made products to suit every circumstance. Reviewed on: 13th January 2026

Latest lowest rating:

1

Awful customer service, no reply to emails, no reply... Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shoc... Read more Reviewed on: 13th November 2025

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1782)

Review of the Shawbrook Bank, Savings:

Cash ISA

Cash ISA was easy to create and operate online. Also best interest rate on the market at time of openeing Reviewed on: 26th February 2024

Excellent & efficient customer service with tailor m...

Excellent & efficient customer service with tailor made products to suit every circumstance. Reviewed on: 13th January 2026

I highly recommend

Have been with Shawbrook since I received an inheritance 3 years ago. Their customer service team (real people) are always really helpful. I’ve honestly not got a bad word to say about them. Reviewed on: 12th January 2026

Seamless and hassle free.

Seamless and hassle free. Great rates too Reviewed on: 16th December 2025

Awful customer service, no reply to emails, no reply...

Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shocking lack of care for a loyal customer. Banking Ombudsman is now involved. DO NOT TRUST THIS BANK WITH YOUR MONEY Reviewed on: 13th November 2025

Shawbrook Bank treatment of loyal customers

Shawbrook Bank advertsing a a new Bonus Easy Access Savings Account Issue 2 4.31% AER (variable) for the first 12 months – includes a 2.31% AER fixed bonus For new customers only So this is for NEW CUSTOMERS ONLY. Existing customers new Easy Access accounts are 3.3% interest. SO IS THIS SHAWBROOK BANKS WAY OF TREATING AND REWARDING LOYAL EXISTING CUSTOMERS? Reviewed on: 19th October 2025

I would like to transfer an existing isa into the sh...

I would like to transfer an existing isa into the shawbrook 1 year fixed rate account, you would think it was straight forward? , not with shawbrook, going fine until reached 32% and it asked me my title ,that's where it failed it does not allow you to select from the pre loaded list,tried over 15 times, and even asked my wife to try , to no avail, and without completing all the fields it doesn't allow you to proceed, that tells me if they can't get the bacis right, there not for me , Reviewed on: 26th August 2025

It was incredibly straightforward to open up an ISA...

It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA. Reviewed on: 16th July 2025

So easy to deal with

For an online bank, they're so easy to deal with Reviewed on: 28th April 2025

Fantastic bank.

Fantastic bank. Super efficient, friendly and easy to use. Very good. Reviewed on: 25th April 2025

So simple to set up and use , great rates

So simple to set up and use , great rates Reviewed on: 25th April 2025

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