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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.81 (2756 reviews)

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4.81

Based on 2,756 reviews, last reviewed 27th May 2026

91% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Easy to navigate online. Easy to navigate online. Competitive products. Reviewed on: 19th April 2026

Latest lowest rating:

1

Staggeringly bad treatment at the hands of this Bank... Staggeringly bad treatment at the hands of this Bank - they reminded me that the maturity of my 1 year ISA was approaching and I had to give them my m... Read more Reviewed on: 27th May 2026

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About this product

Shawbrook offer a range of savings accounts.

You can apply for a Shawbrook savings account online and it only takes a few accounts. Start saving from as little as £1 on some accounts.

Shawbrook savings account reviews help you find out what it’s really like to be a customer. If you’ve used Shawbrook before, you can also leave a review and share your experience.

Shawbrook Bank Savings reviews (2756)

Review of the Shawbrook Bank, Savings:

ISA transfer from another bank.

I had an ISA that was maturing with another bank and decided to transfer it to one of Shawbrook's cash ISA accounts for better interest. Having filled in the forms I was annoyed that this bank emailed me to say they couldn't allow the transfer to go through on maturity as there was one small mistake on the forms. I rang this bank and they said I'd have to start the process all over again !! Rang Shawbrook and explained the situation. No, I didn't have to start all over again. They got in touch with this bank and the transfer happened, at maturity, as planned. Success!! Reviewed on: 21st March 2025

Shawbrook bank provides an excellent service

Shawbrook bank provides an excellent service and a user friendly internet access interface to help with my account management. Reviewed on: 14th January 2026

Excellent

Very easy to use and great rates. Customer Service is excellent. Reviewed on: 14th January 2026

Easy to run account online.

Easy to run account online. Reasonable savings interest rates. Always done everything online, not had any cause to call customer services, but they send timely information in form of email eg when fixed term is maturing with instructions for what happens next and what the options are. Reviewed on: 14th January 2026

Easy to use user interface.

Easy to use user interface. Clear and concise with no issues after many years use. Reviewed on: 14th January 2026

Excellent & efficient customer service with tailor m...

Excellent & efficient customer service with tailor made products to suit every circumstance. Reviewed on: 13th January 2026

I highly recommend

Have been with Shawbrook since I received an inheritance 3 years ago. Their customer service team (real people) are always really helpful. I’ve honestly not got a bad word to say about them. Reviewed on: 12th January 2026

Seamless and hassle free.

Seamless and hassle free. Great rates too Reviewed on: 16th December 2025

Awful customer service, no reply to emails, no reply...

Awful customer service, no reply to emails, no reply to messages. Currently unable to access funds so I cannot pay my care home fees. Absolutely shocking lack of care for a loyal customer. Banking Ombudsman is now involved. DO NOT TRUST THIS BANK WITH YOUR MONEY Reviewed on: 13th November 2025

Shawbrook Bank treatment of loyal customers

Shawbrook Bank advertsing a a new Bonus Easy Access Savings Account Issue 2 4.31% AER (variable) for the first 12 months – includes a 2.31% AER fixed bonus For new customers only So this is for NEW CUSTOMERS ONLY. Existing customers new Easy Access accounts are 3.3% interest. SO IS THIS SHAWBROOK BANKS WAY OF TREATING AND REWARDING LOYAL EXISTING CUSTOMERS? Reviewed on: 19th October 2025

I would like to transfer an existing isa into the sh...

I would like to transfer an existing isa into the shawbrook 1 year fixed rate account, you would think it was straight forward? , not with shawbrook, going fine until reached 32% and it asked me my title ,that's where it failed it does not allow you to select from the pre loaded list,tried over 15 times, and even asked my wife to try , to no avail, and without completing all the fields it doesn't allow you to proceed, that tells me if they can't get the bacis right, there not for me , Reviewed on: 26th August 2025

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