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Starling Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (27285 reviews)

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4.94

Based on 27,285 reviews, last reviewed 14th Feb 2025

25% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Been with Starling for 6 years, always exemplary ser... Been with Starling for 6 years, always exemplary service. Reviewed on: 14th February 2025

Latest lowest rating:

1

Easy Saver account is inaccessible. Been a customer for 2+ years but turned down for an Easy Saver account with little or no explanation. Why stimulate demand if you can’t or won’t supp... Read more Reviewed on: 14th February 2025

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About this product

Starling Bank offer a current account that allows you to track your spending across 56 categories.

You can manage your current account through Starling Bank’s award-winning app. Current accounts include the option to set up Saving Spaces which are like virtual change jars within your account.

Starling Bank current account reviews help you find out what it’s like to be a customer. If you’ve used Starling Bank before, you can also leave a review and share your experience.

Starling Bank Current Account reviews (27285)

Review of the Starling Bank, Current Account:

Good bank, simple app interface

I have a current account with Starling and also a joint account with them. Transferring money between the two is extremely simple, and the app interface is simple too. Starling allows you to create 'spaces' to put money into, making it easier to budget. Direct debits can be paid straight out of these spaces making it much easier to manage your money. My experience with Starling has been entirely positive - I would give 5 stars, however: My partner, who also has an account with Starling, did experience an issue where they briefly locked his account. It took a while to get through to customer services however the problem was resolved once we managed to get through. It isn't ideal not having a physical bank to deposit cash, however, this is to be expected with an online banking service. Reviewed on: 31st October 2022

Fantastic Bank

Gorgeous app and great customer services Reviewed on: 28th November 2024

Reply from Starling Bank We're blushing, thanks Barbara! We're glad you like our app & we will continue to provide great customer service. Here whenever you need us. Team Starling Response date: 29th November 2024

Best app-only current account provider by far.

Best app-only current account provider by far. Most of what I need, incl. foreign currency transaction are free. The app is fantastically easy to use, and whenever I've had to reach out to them, service has been great. Reviewed on: 24th November 2024

Reply from Starling Bank We're happy we could help out when you needed us. Sounds like you've had a smooth journey, it's great to know. Thanks for sharing your feedback with us. Team Starling Response date: 29th November 2024

Easy to Use & Superb Service

It's been a great current account for everyday use with a user-friendly UI, in-account interest and superb customer service. It also doesn't have annoying ads to lure you to upgrade; no feature is behind paywall and I do believe this is the right way to bank. Reviewed on: 24th November 2024

Reply from Starling Bank We're glad you think so Kenneth! Thanks for the great feedback, we're thrilled to know you're getting on so well with your account. Team Starling Response date: 29th November 2024

positives and negatives - 70/30

POSITIVES- Great user friendly interface, a quick access to view your card details - one click (Halifax takes a few steps), unlimited pots to store money in (not save - no interest), no problems with the app being out of service (which happened at least 30 times in a 12 month period when I had Chase), customer service via messaging which is quick at replying. You can have different spending pots to pay straight out of for payments. NEGATIVES- low interest rate in the savings pot which is available, problem opening a kite account as my they didn’t accept the official form of name change (no problem with Halifax, Doctors surgery, School, council etc) Reviewed on: 22nd November 2024

Reply from Starling Bank Thanks for your feedback! We're happy to hear that you find our interface user-friendly and appreciate the convenience of our app features. We apologise for any inconvenience you've had with the interest rates, we understand your frustrations. We're continuously working to improve our services, so your feedback about the Kite Card is helpful. If you want to add more to this feedback please submit it in the Help section of the app. Team Starling Response date: 29th November 2024

Very good exchange rates

Very good app. Very good foreign currency rates. Reviewed on: 25th October 2024

Reply from Starling Bank We're glad to hear you've had a good experience with us. Thanks for sharing. Team Starling Response date: 29th November 2024

Lack of support from the Post Officce.

Since I started using Starling Bank. any problems I have had have been overcome extremely quickly, One problem that always niggles is that if the cash machine is out of order the Post Office won't help you but they will help anyone from any other bank. Reviewed on: 12th October 2024

Reply from Starling Bank Glad you've had a good experience overall. Sorry the Post Office hasn't been the same. You should be able to take out a maximum of £300 at the Post. However, not all Post Offices will be able to do this all the time due to the amount of cash held. Response date: 22nd October 2024

Nothing is too much trtouble for their customer serv...

Nothing is too much trtouble for their customer services team. You just go to Help in the app and then choose gow you want to contact them. I have never had a problem they couldnn't solve in course of a conversation. Reviewed on: 24th September 2024

Reply from Starling Bank Always here if you need us Tony! We're glad our team has always been there for you when you've needed help. Thanks for the lovely feedback. Team Starling Response date: 22nd October 2024

The app is so easy to use, and so intuitive.

The app is so easy to use, and so intuitive. We have it as a joint account for our household expenses and find it very helpful that the app notifies us when we have scheduled payments due to come out the next day, and whether there is enough money to cover them. Reviewed on: 4th September 2024

Reply from Starling Bank We're pleased that our banking services have been helpful Eleri. Notifications are so handy for keeping on top of scheduled payments, we're glad they've helped out. Thanks for the feedback. Team Starling Response date: 6th September 2024

From the day one I have never looked back..

From the day one I have never looked back. This bank provides an excellent service for all my needs. The app is very easy to use and it has fantastic features. My favourite feature is Spaces where I can create as many little money saving 'pockets' as I need. The next thing that I love is how my spending is displayed, I can see how I spend my money and allow me to make informed decisions. Also, I can communicate with the team through the app and get any help if I need it. I can ramble all day about the greatness of the Starling bank because I have never ever been disappointed. I completely trust it with my money! Reviewed on: 31st August 2024

Reply from Starling Bank Only looking forward here Dina! Thanks for your loyalty, it means a lot. Sounds like you've got everything organised, especially with your Spaces. Feel free to ramble away whenever you feel like it! We love to hear it. Thanks for your feedback. Team Starling Response date: 6th September 2024

This bank makes me feel like it watches over my mone...

This bank makes me feel like it watches over my money when I'm not good at. It let's you put money aside I haven't seen yet a saving where higher rate and high rate & time before money able back is next one way you might help customers connect to credit agencies show it how bad or good you done that month. The bank is good and hope it stays Reviewed on: 29th August 2024

Reply from Starling Bank It's great to know the app has allowed you to organise your finances better. Thanks for your feedback, we're thrilled you're finding us useful. Team Starling Response date: 6th September 2024

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